TEAM MEMBER READY FOR PLACEMENT

Maynard is an experienced Virtual Assistant who has supported Australian assigned clients since joining Affordable Staff in December 2020. His experience spans Real Estate Property Management and General Administration, with responsibilities involving tenancy and property administration, maintenance coordination, scheduling, customer communication, invoicing, reporting, data management, and operational support.

Before his current tenure with Affordable Staff, Maynard worked in remote customer support and administration, technical support, data entry, sales, and merchandising. This broader professional background adds experience in customer interaction, troubleshooting, information handling, and working within established processes. Outside of work, Maynard enjoys playing basketball and casual video games.

Affordable Staff Onboarding Training and Continued Development
Maynard has continued to complete Affordable Staff development activities alongside his assigned-client work. His more recent training has covered administration, Australian Real Estate, communication, data handling, and digital workplace processes. Practical activities have given him further opportunities to work on:

• CRM data entry and records management
• Data checking and Excel data clean-up
• Invoice and payment-related activities
• Job scheduling and administrative coordination
• Weekly reporting
• Professional written communication
• Australian Real Estate and Property Management processes
• Following and interpreting written and verbal instructions

For Maynard, this training serves as continued development alongside his established live assigned-client experience.

Affordable Staff Tools Training
Maynard’s recent training has also provided practical activities or structured exposure involving PropertyMe, Property Tree, CoreLogic RP Data, Console Cloud, VaultRE, Xero, MYOB, QuickBooks Online, and Box + Dice, along with other communication and administrative tools.

Additional Skills and Notable Experience
Maynard has supported different Australian assigned-client environments, giving him practical experience across both Property Management and broader administrative operations.

• Real Estate Property Management
  • Supporting routine inspection administration, entry notices, schedules, and discrepancy follow-ups
  • Reviewing maintenance requests and preparing work orders or quote requests based on established processes
  • Monitoring maintenance activities and escalating matters requiring Property Manager attention
  • Preparing Management Agreement drafts and supporting renewal and expiry monitoring
  • Supporting lease renewals and rent reviews through document preparation, date monitoring, and record checks
  • Maintaining Property Management calendars, system tasks, CRM records, documentation, and digital files
  • Updating property, owner, tenancy, and related records
• Tenant, Bond, and Property Administration
  • Creating and updating tenant records and supporting documentation
  • Cross-checking tenant, application, and property information
  • Creating tenant water usage and prorated invoices
  • Sending bond links and finalising bond records when required information is available
  • Updating bond references and supporting trackers
  • Preparing tenant welcome communications
  • Archiving inactive applications and property records according to established processes
• Email, Communication, and Stakeholder Coordination
  • Managing shared inboxes and organising correspondence
  • Responding to customer enquiries and preparing email drafts
  • Following up outstanding correspondence and requests
  • Handling inbound and outbound calls
  • Coordinating with tenants, customers, technicians, internal teams, and external stakeholders
  • Confirming schedules, appointments, access arrangements, and updates
  • Escalating matters requiring approval or clarification
• Job, Work Order, and Scheduling Administration
  • Creating jobs, tickets, and work orders from incoming requests
  • Maintaining job notes, priorities, due dates, statuses, and schedules
  • Monitoring outstanding and in-progress activities
  • Following up technicians and outstanding work
  • Coordinating appointments, site access, entry requirements, and key arrangements
  • Scheduling and rescheduling work according to availability and updated requirements
  • Maintaining action records for delayed or unresolved matters
• Invoicing and Financial Administration
  • Reviewing and processing invoices and supporting documentation
  • Checking invoice information against job, customer, and property records
  • Adding documented job charges and preparing completed jobs for invoicing
  • Maintaining billing-related correspondence and records
  • Processing technicians’ weekly timesheets and supporting documentation
  • Supporting simPRO-to-Xero transfer workflows
• Reporting, Tracking, and Data Management
  • Maintaining trackers, spreadsheets, CRM records, reports, and internal databases
  • Recording renewal dates, bond information, job details, and operational data
  • Preparing job, invoice, service, and operational status reports
  • Monitoring automated processes and recording results
  • Cross-checking information across systems and source records
  • Transferring documented procedures into knowledge-base records
• Customer Support and Lead Management
  • Reviewing customer enquiries and providing relevant service information
  • Contacting prospective customers according to established requirements
  • Following up leads through phone, email, and lead-management platforms
  • Coordinating bookings or site visits
  • Conducting outbound business outreach
  • Maintaining prospect and follow-up records

Client Tools and Systems Experience
Through his assigned-client work, Maynard has used systems supporting Property Management, administration, service coordination, customer support, and business operations.

• Property Management and Real Estate: Reapit PM, Property Tree, Snug, Rental Bonds Online (RBO), Tapi, and REIWA resources and documentation
• Job, Ticket, and Service Management: simPRO and AutoTask
• Communication and Scheduling: Microsoft Outlook, Microsoft Teams, Microsoft Calendar, Business Co Softphone, and MicroSIP
• Data, Reporting, and File Management: Microsoft Excel and OneDrive
• Technical and Operational Systems: Microsoft Azure Portal, TPP Portal, UniFi Portal, Remote Desktop, manufacturer warranty portals, and courier tracking platforms
• Lead and Business Support: ServiceSeeking and Google Maps
• Financial Administration: simPRO invoicing and simPRO-to-Xero transfer workflows

Learning Ability and Work Proficiency
Maynard has worked within different client systems and established processes over several years. His responsibilities require him to review information, maintain accurate records, follow instructions and workflows, monitor outstanding actions, and identify when a matter needs confirmation or escalation.

His continued participation in training also provides opportunities to update his knowledge and develop familiarity with additional systems and workflows.

Interpersonal Skills and Personal Characteristics
Maynard’s customer-facing and administrative background has required regular communication with Property Managers, tenants, customers, technicians, internal teams, and external contacts.

He is accustomed to providing updates, following up outstanding matters, clarifying requirements, coordinating schedules, and communicating issues that require further action. This supports roles where clear communication and consistent stakeholder coordination are part of day-to-day responsibilities.

Suitability
Maynard is suitable for Australian Real Estate, Property Management, and General Administrative Support roles.

Why Maynard is Suitable for the Role
Maynard offers a practical combination of Australian Property Management experience and broader General Administrative capability. His assigned-client history demonstrates experience working within established processes, managing recurring administrative responsibilities, coordinating with different stakeholders, and using multiple business systems.

His earlier background in customer support, technical support, remote administration, and data entry adds relevant transferable experience, while his continued Affordable Staff development supports his ability to adapt to new client processes. This makes him suitable for assigned clients looking for support across either Real Estate workflows or broader day-to-day administration.