PLACED WITH CLIENT

Queene is optimistic and organised. She has over a year of work experience, with expertise in customer service and teaching. She has a good command of the English Language, in both written and spoken form.

She jump-started her career in the call center industry and worked as a customer and sales representative. She maintained a positive, empathetic, and professional attitude toward customers at all times and responded promptly to inquiries about products and services. She also kept records of customer interactions, transactions, comments, and complaints. This role has greatly honed her customer relation and multitasking skills. Plus, working with a team has helped her become a better listener.

In her next company, she worked as an online English tutor. Here, she taught Chinese students from kids to adults. She prepared course materials and designed lessons that cover all aspects of the English language, whether written or verbal. She kept track of student progress and customised and individualised plans for students with special requirements. She’s also responsible for creating a positive class environment and encouraging students to reach their learning goals. The role made her a good communicator and allowed her to understand the importance of stress management and patience when dealing with people.

Overall, Queene’s work experience has greatly contributed to her strong personality and work ethic. Without a doubt, she’ll make a good administrative assistant.