TEAM MEMBER READY FOR PLACEMENT

Matthew is a Senior High School graduate with a passion for music and outdoor activities. He enjoys listening to music, playing the guitar, and engaging in church activities. Additionally, he loves the thrill of riding his motorbike during his free time. Matthew’s blend of creativity, discipline, and enthusiasm makes him a well-rounded candidate for roles in the real estate and administrative sectors.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member, including Matthew, possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures that they are exceptionally well-prepared to support their clients effectively. The training for real estate admin roles begins with foundational knowledge, providing Matthew with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees like Matthew are versatile and capable of supporting a wide range of administrative tasks.

Matthew’s training was specifically tailored to the Australian real estate industry. It began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks, such as handling invoices, lease agreements, and routine inspections, were central to the curriculum. These exercises familiarised Matthew with common real estate procedures and honed his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring that team members like Matthew gain proficiency in essential software used in day-to-day operations. Matthew was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combined theoretical instruction with practical, hands-on activities, allowing Matthew to apply the learnings immediately. He is now knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, Matthew received an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic. This comprehensive approach ensures Matthew is well-equipped to handle the variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Matthew brings a wealth of experience to his new role, having previously worked in diverse positions that have honed his skills across multiple areas. He served as a property management administrative assistant for 1 year and 4 months, where he gained valuable experience in managing property-related tasks, enhancing his organisational skills, and developing a keen eye for detail. In addition, his time as a customer service representative for 1 year and 2 months equipped him with strong communication and problem-solving abilities, ensuring he can effectively handle client interactions with professionalism and care.

Matthew’s earlier roles as a service crew member for 6 months and a loan originator for 3 months further broadened his skill set, enabling him to adapt to different work environments and responsibilities. These experiences have contributed to his well-rounded abilities, making him a versatile and capable team member who can efficiently manage a variety of tasks within the real estate and administrative space.

Matthew has been a dedicated and committed employee at Affordable Staff since April 2021. In his role within the Real Estate/Property Management space, he has contributed significantly to his client’s success by accomplishing a wide range of tasks, including:

1. Compliance and Inspections

• • Updating Healthy Homes Reports and entering data into the Statement of Compliance.
  • Entering data in the Tenancy Portal for ensuring compliance.
  • Updating the Compliance Register based on owner instructions and new regulations.
  • Scheduling routine inspections and entering details into Property Tree and related systems.
  • Drafting Lease Renewal documents and coordinating with property managers for approval.
  • Entering data from Owner Instructions Forms into the system.
  • Updating the compliance tab according to the owners’ preferences and instructions.

2. Document Management and Data Entry

• • Archiving jobs and marking them as inactive in the appropriate software.
  • Transferring files from one software platform to another.
  • Entering and updating data in various systems like Palace, Property Tree, and Service M8 to maintain accurate records.
  • Creating and updating compliance reports for Healthy Homes and other regulatory requirements.
  • Generating invoices and sending them to the appropriate parties.
  • Sending notification emails to owners and tenants regarding compliance, inspections, and other necessary updates.
  • Following up on quotes from property managers or owners.

3. Work Orders and Maintenance

• • Entering work orders into Service M8 and other relevant software.
  • Posting job/maintenance requests and following up with contractors.
  • Following up with tenants for fees related to tenancy transfers.
  • Processing accepted quotes from property managers or landlords and forwarding them to contractors for execution.

Learning Ability and Work Proficiency

Matthew is a diligent and conscientious worker, known for his ability to adapt quickly to new systems and workflows. He works independently with minimal supervision and demonstrates strong organisational skills. Matthew’s articulate communication, combined with his active listening skills, ensures that he follows instructions accurately and efficiently.

Interpersonal Skills and Personal Characteristics

Matthew is a warm and mature individual, bringing a gentle and composed demeanor to his work environment. He is diligent, reliable, and enthusiastic, always ready and eager to take on new responsibilities. Matthew’s confidence and resourcefulness make him a competent professional, while his friendly and helpful nature ensures smooth collaboration with others. His responsible, modest, and courteous personality, coupled with a cheerful attitude, makes him well-liked by both clients and colleagues. Matthew is also an independent and steady worker, showing determination and perseverance in all tasks.

Suitability

Matthew is greatly suitable for any general real estate, property management, or general administrative position. He is also capable of handling e-commerce roles.

Why Matthew is Suitable for the Role

Matthew’s strong foundation in administrative tasks, combined with his comprehensive training in real estate and tool proficiency, makes him an ideal candidate for roles in the Australian Real Estate space. His diligent work ethic, ability to adapt quickly, and strong communication skills ensure that he can effectively support clients in managing their properties and administrative tasks. Matthew’s warm and reliable nature, coupled with his resourcefulness and enthusiasm, make him a valuable asset to any team.