PLACED WITH CLIENT

PERSONAL DETAILS

Name: Mikee Ramirez

Date of BirthGenderMarital Status
9 March, 1998FemaleSingle

Interview with Mikee

SUITABLE ROLE/S

Mikee is suitable for an administrative assistant role.

Education

Bachelor of Arts in Psychology

Experience

  • Administration Assistant – 1 year & 2 months
  • Customer Service Representative – 5 months
  • HR Staff – 1 month

Strengths

Mikee is smart, quiet, and determined. She was fairly new to the workforce with 6 months of work experience in various fields, when she joined Affordable Staff. She has a good command of the English language in both written and spoken forms.

Right after uni, Mikee landed a job in human resources, specifically in the timekeeping department. She handled more than 350 employees and maintained accurate track of their worked hours for payroll purposes. She encoded the hours worked by the employees from the time they start their shifts, breaks, to the end of their shifts. Being a timekeeper helped her with her analytical skills and attention to detail.

She also worked for a call center in the city. It was for a US-based postpaid and prepaid telco account. She answered customer’s inquiries, activated and reactivated their phones, and ported in numbers from different carriers. She also processed new accounts, did basic phone troubleshooting, and checked for fraudulent transactions. Being a call center rep has enhanced her communication skills, as well as her multitasking abilities.

Presently, she’s an administration assistant for a car financing company based in Victoria. She’s adept at using the common tools and software in this industry, such as Zoho, Zoho Sales IQ, CloudTalk, and Manychat.

Mikee may seem quiet and reserved, yet she can be engaging and can speak her mind when needed. She is quick-witted, observant, and has good communication skills. Indeed, she will make a great addition to any team as an admin assistant.

Other Information

Mikee enjoys watching TV series, reading books, and listening to music in her leisure.

She has a passion for singing and even joined singing competitions back in the day.

EMPLOYMENT HISTORY

Business Name: Affordable Staff

Position: Administration Assistant

Date of Employment: July 2021 – present

Duties & Responsibilities:

  • Assessing clients based on their bank statements and banking habits
  • Assessing clients’ capacity based on their financial benefits
  • Completing application details
  • Managing emails and SMS for deals or leads
  • Generating leads
  • Attaching documents to deals or leads
  • Checking duplicate applications
  • Scheduling callbacks for broker interviews
  • Reading out the GLA PC to clients if requested
  • Transferring calls from clients to assigned brokers
  • Archiving callback requests and missed calls
  • Calling back leads or deals to confirm details
  • Cleaning and archiving application emails past inbox messages
  • Calling car loan applicants to confirm details
  • Confirming applicants’ residence
  • Confirming Australian business number for self-employed car loan applicants
  • Declining calls for ineligible applicants
  • Following up documents of applicants for assessment
  • Getting potential leads from social media channels

Business Name: Panasiatic Solutions

Position: Customer Service Representative

Date of Employment: November 2020 – April 2021

Business Name: GC & C Group of Companies, Inc.

Position: HR Staff

Date of Employment: March 2020 – April 2020

Skill Set Summary

English Listening

English Composition