PLACED WITH CLIENT
PERSONAL DETAILS
Name: Marvin Sibug
Date of Birth | Gender | Marital Status |
---|---|---|
11 November, 1997 | Male | Single |
Interview with Marvin
SUITABLE ROLE/S
Marvin is suitable for an administrative assistant role.
Education
Bachelor of Science in Information Technology
Experience
- Property Management Administration Assistant – 1 year & 4 months
- Customer Service Representative – 3 months
Strengths
Marvin is systematic and organised. He was fairly new to the industry with 3 months of call center experience when joined Affordable Staff. He also has a strong eye for detail. He has a good command of the English language, in both written and spoken form.
In his last year in college, he joined one of the biggest contact centers in the city and worked as a customer service representative. He must be quick on his feet, excel in having good conversations with customers, and exhibit mastery in company’s products and services. Truth be told, customer service issues can be unpredictable, and therefore, Marvin has always made sure that he’s organised and detail-oriented. He tried every possible solution before suggesting it to his customers and ensured that there were no lapses in communication.
Though short, his experience in the corporate arena has honed not only his current skillset, but above all, his character. He mastered his emotions to demonstrate patience and support client understanding.
Presently, he’s an admin assistant for a real estate consultancy company in Australia. He’s adept at using common tools, applications, and software used in property management, such as PIQ, SharePoint, and Google applications.
He may seem quiet and reserved, but with his accuracy and genuine interest in learning, he’ll make a great administrative assistant.
Other Information
Marvin prefers staying at home in his free time than hanging out with people. He plays mobile games a lot as it keeps his mind active.
EMPLOYMENT HISTORY
Business Name: Affordable Staff
Position: Property Management Administration Assistant
Date of Employment: July 2021 – Present
Duties & Responsibilities:
- Answering and forwarding emails
- Updating details on record
- Sending confirmation emails
- Assisting owners and clients in accessing the portal and setting the password
- Arranging building access and job schedules with contractors
- Issuing work orders and quote requests for contractors and suppliers
- Issuing keys, fobs, and remotes to owners and managing agents
- Issuing outstanding fee notices with payment details
- Issuing OC certificates and supporting documents to requestors
- Issuing service reports and defect quotes to committee members
- Requesting job and service reports and invoices
- Receiving notice of acquisition and notice of disposition documents
- Updating representatives for certificates
- Providing requestors with an update on the final job and service reports and invoices
- Ordering supplies for fobs and remotes
- Notifying property managers of incoming stocks
- Requesting service and invoice reports from suppliers
- Forwarding invoice to accounts team for the payment process
- Following-up owners and managing agents regarding overdue invoices
- Advising collection to owners and managing agents
- Updating and amending details when needed
- Compiling and finalising agenda with supporting documents
Business Name: PanAsiatic Solutions, Inc.
Position: Customer Service Representative
Date of Employment: January 2021 – March 2021
Skill Set Summary
English Listening
English Composition
DISC
VAK