PLACED WITH CLIENT

Jeaben is smart, inquisitive, and resourceful. He has over 14 years of experience in the call center industry. He has a great command of the English language in both written and spoken forms.

Jeaben spent the majority of his call center career with a US-based travel account. He assisted his customers with their flight bookings, hotel reservations, and car rentals over the phone. He helped his customers in booking, canceling, and refunding their transactions. He also monitored calls and made sure that everything was up to merit. After a few years, he was given the opportunity to take charge of several agents. He assessed agent performance, prepared trend data to track the team performance, and provided feedback to leaders and managers. He ensured correct procedures were followed, gave instructions and directions, and oversaw how agents would satisfy their customers’ needs.

With his previous roles, he has developed a sense of urgency and the ability to perform multiple tasks simultaneously. He has also learned to empathise with other people while being a responsible leader.

Jeaben is a quick learner and a cautious worker. He has fantastic work experiences that can greatly contribute to your company. He would make a great addition to your team as an admin assistant.