PLACED WITH CLIENT

Maica is analytical, organised, and articulate. She also has a fine eye for detail. She has less than a year of work experience, with expertise in customer service. She has a great command of the English language, in both written and spoken form.

Soon after finishing her degree in education, she bravely joined one of the biggest contact centers in the city and worked as a customer service representative. Her main task was to offer full range of customer service by phone or email. She was instructed to provide the highest quality of service – accurate, polite, and competent. She also organised workflow to meet customer timeframes and provided feedback on the efficiency of the customer service process. This has honed not only her listening skills, but above all, her problem-solving ability and attention to detail.

Overall, Maica’s educational background and work experience have greatly contributed to her strong personality and work ethic. Without a doubt, she’ll make a good administrative assistant.