PLACED WITH CLIENT

PERSONAL DETAILS

Name: Inna Mae Norico

Date of BirthGenderMarital Status
15 Sebtember, 1997FemaleSingle

Interview with Inna

SUITABLE ROLE/S

Inna is suitable for an administrative assistant role.

Education

Bachelor of Science in Hospitality Management

Experience

  • Customer Service | Technical Support Representative – 1 year & 5 months
  • Restaurant Server – 11 months

Strengths

Inna is smart, reserved, and inquisitive. She has over 2 years of work experience in the hospitality and outsourcing industry. She has a good command of the English language in both written and spoken forms.

She first started her career in the hospitality industry abroad. She greeted customers as they entered the restaurant, took their reservations or placed them on a waiting list, gave them menus, and showed them to their seats. She also handled phone calls and customer queries about the restaurant and assisted various restaurant staff. In her latest stint, she worked for a US-based telco account. She tended to her customers’ concerns about their phone, Internet, and cable connections, through phone calls and emails. She also helped them with their billing concerns and assisted them with the basic troubleshooting of their devices.

With her previous experiences, she has honed her organisational, multitasking, and time management abilities. Moreover, she has also developed patience and composure in dealing with other people, which honed her intrapersonal skills. Inna has a critical mind and is cautious with her tasks. She knows how to communicate and when to ask the right questions. She is also receptive and handles feedback gracefully. She would make a great addition to your team as an admin assistant.

Other Information

Inna is a homebody and enjoys spending her time indoors. She enjoys watching dramas and is also fond of reading books. She goes out only when she needs to, and she usually devotes a lot of her time to her church.

EMPLOYMENT HISTORY

Business Name: Concentrix

Position: Customer Service | Technical Support Representative

Date of Employment: March 2020 – August 2021

Business Name: Stein Eriksen Lodge Deer Valley

Position: Restaurant Server

Date of Employment: November 2017 – April 2018

Business Name: Grand Hotel – Mackinac Island, MI

Position: Restaurant Server

Date of Employment: May 2017 – October 2017

Skill Set Summary

English Listening

English Composition