TEAM MEMBER READY FOR PLACEMENT

Regina is an experienced Virtual Assistant with long-term Australian client support experience and an established professional foundation in accounting, payroll and administration. She has been with Affordable Staff since November 2021, where her assigned-client work has involved financial and client documentation, data management, calculations, CRM administration, invoicing, compliance records, correspondence, stakeholder coordination and ongoing administrative follow-up.

Before joining Affordable Staff, Regina worked across accounting, payroll, HR administration and information support. She is a Bachelor of Science in Commerce graduate, majoring in Management Accounting, and previously worked as an Accounting Assistant supporting accounts payable, payroll, financial records, inventory reconciliation and project administration. She later spent more than four years in HR administration with a strong focus on timekeeping and payroll.

Regina is currently refreshing and expanding this foundation through Australian Accounting training and the completion of her Xero certification, alongside continued development in professional workplace communication.

Outside of work, Regina enjoys reading romance and adventure novels, watching movies and writing stories.

AFFORDABLE STAFF TRAINING AND CONTINUED DEVELOPMENT

Regina’s development with Affordable Staff has supported several years of Australian client work, with continued training in professional communication, documentation, system navigation, accuracy and structured administrative processes.

She is currently completing Australian Accounting training, with recent activities covering accounting terminology, organising tax and income documents, and document analysis and data entry. She is also working towards completing her Xero certification, adding current accounting-system development to her previous accounting and payroll experience.

Regina is also refreshing her professional communication skills, with current development focused on clear and concise workplace writing, effective information delivery and providing professional progress updates.

Together, these activities are helping Regina reconnect her previous accounting experience with current Australian accounting practices, terminology and systems.

AFFORDABLE STAFF TOOLS TRAINING

Throughout her time with Affordable Staff, Regina has developed experience navigating digital systems used for communication, file management, client administration and structured workflows.

Her current accounting development also includes Xero certification, providing system-focused learning that complements her previous practical experience with accounts payable, payroll, financial records and accounting documentation.

Her broader Affordable Staff experience has required her to work across Microsoft Office applications, collaboration tools, CRM platforms and specialised workflow systems while supporting Australian business operations.

ADDITIONAL SKILLS AND NOTABLE EXPERIENCE

Regina brings a professional background spanning accounting, payroll administration, customer account management and several years of Australian Virtual Assistant experience. This provides a useful combination of earlier hands-on financial administration and more recent experience working with structured client information, documentation, calculations and ongoing administrative processes.

• Accounting and Financial Administration

Regina worked as an Accounting Assistant at a private-sector electric power distribution utility company from August 2003 to June 2005, supporting the project accountant for an infrastructure project. Her role covered accounting support as well as payroll, administration and inventory-related processes.

• • Assisting with payroll preparation and employee timekeeping records
  • Supporting accounts payable processes, including preparation of supplier and contractor cheques
  • Maintaining financial records and accounting documentation
  • Assisting with accounting-related reporting
  • Participating in monthly inventory monitoring and reconciliation of construction materials and equipment
  • Maintaining financial, payroll, inventory and employee records
  • Providing general administrative support to the project accountant and site management team

This experience gave Regina practical exposure to accounts payable, payroll, financial recordkeeping, inventory control and supporting documentation within a project-based environment.

• Payroll and Records Administration

Regina subsequently worked as an HR Assistant at a wholesale and retail trade company from December 2006 to March 2011. Her responsibilities had a strong timekeeping, payroll and records-administration focus.

• • Managing employee timekeeping and attendance records
  • Processing employee schedules, leave applications, overtime and attendance adjustments
  • Assisting with preparation and validation of semi-monthly payroll
  • Generating and reviewing attendance and payroll-related reports
  • Coordinating with employees and supervisors to resolve attendance and payroll discrepancies
  • Maintaining HR and payroll records
  • Participating in regular timekeeping and payroll training
  • Supporting annual audits of timekeeping records across different branches

This role also provided practical experience using Oracle Payroll, Microsoft Excel and Microsoft Word.

• Australian Client and General Administrative Support

Since joining Affordable Staff in November 2021, Regina has gained several years of experience supporting an Australian business environment. Her assigned-client responsibilities have required her to work with detailed financial and personal information, maintain records across multiple systems, monitor outstanding requirements and coordinate with different stakeholders throughout established workflows.

• • Collecting, reviewing and organising client and financial documents
  • Reviewing supporting documentation for completeness and accuracy
  • Entering and maintaining detailed information across CRM and workflow systems
  • Completing calculations and comparing information against established requirements
  • Preparing documentation and coordinating required signatures
  • Maintaining checklists, supporting records and client files
  • Uploading and organising documentation across business systems
  • Monitoring outstanding requirements, milestones and follow-up actions
  • Communicating with clients and external stakeholders to obtain required information
  • Preparing and responding to professional correspondence
  • Managing daily emails, follow-ups and task priorities

Her work has also included broader business administration outside the core application process. Regina has maintained prospective-client information, supported marketing databases and campaigns, and completed invoice-related administration.

• Invoice, Lead and Marketing Administration
• • Preparing and sending invoices for broker referrers
  • Creating and maintaining prospective-client leads and opportunities in Zoho
  • Adding potential clients to ActivePipe for ongoing marketing activities
  • Managing email marketing campaigns and editing newsletters
  • Summarising campaign results
  • Consolidating existing marketing contacts
  • Uploading new contacts to campaign databases
  • Supporting social media content scheduling

These responsibilities provide additional evidence of Regina’s experience working with business records, contact databases, invoices and recurring administrative processes.

• Data and Customer Account Administration

Earlier in her career, Regina worked as an Information Assistant with Davao East Gate Company, supporting collection activities for delinquent customer accounts. Her work relied heavily on Excel-based records and manual account tracking.

• • Maintaining and updating customer account records
  • Monitoring payment commitments and account progress
  • Preparing operational and status reports
  • Documenting customer conversations and payment commitments
  • Communicating with customers regarding outstanding balances
  • Supporting payment arrangements and account resolution

This earlier experience adds another layer to Regina’s background in maintaining structured financial and customer information, recordkeeping and administrative follow-through.

CLIENT TOOLS AND SYSTEMS EXPERIENCE

Regina has used a range of systems through her Australian assigned-client work. These reflect her established live system experience and are separate from the Xero certification she is currently completing.

• CRM and Client Management: Zoho, Infynity
• Application and Workflow: ApplyOnline, lender portals
• Data and Reporting: Microsoft Excel
• Documents and File Management: Microsoft Word, Microsoft SharePoint
• Communication and Collaboration: Microsoft Outlook, Microsoft Teams, Zoom, softphone systems
• Marketing and Client Communication: Mailchimp, ActivePipe, Vista Social
• Her previous accounting and payroll employment also included practical use of Oracle Payroll, Microsoft Excel and Microsoft Word.

LEARNING ABILITY AND WORK PROFICIENCY

Regina has worked across different professional environments where responsibilities depend on accurate records, structured processes and consistent administrative follow-through. Her previous accounting and payroll roles required her to work with financial, employee and inventory information, while her Australian client experience has extended this into detailed documentation, calculations, CRM records, compliance requirements and multi-stage workflows.

Her current Australian Accounting development builds on knowledge she has previously applied rather than introducing accounting as an entirely new area. She is refreshing relevant concepts while developing current system familiarity through her Xero certification, providing a practical bridge between her earlier accounting experience and the requirements of a new accounting support role.

INTERPERSONAL SKILLS AND PERSONAL CHARACTERISTICS

Regina’s professional history has required her to communicate with a broad range of stakeholders, including Australian clients, customers, external industry contacts, employees, supervisors and internal teams.

Her current assigned-client work involves requesting information and documents, clarifying requirements, responding to enquiries, providing progress updates and following up outstanding matters. Earlier roles required her to discuss payment arrangements with customers and coordinate with employees and supervisors regarding timekeeping and payroll discrepancies.

This experience supports her ability to combine administrative work with the communication and coordination required to keep processes moving.

SUITABILITY

Regina is suitable for a general accounting role, particularly where responsibilities involve financial documentation, data entry, spreadsheets, records management, reporting, and process-driven administration.

WHY REGINA IS SUITABLE FOR THE ROLE

Regina brings together three areas that are relevant to an accounting support position: an established accounting foundation, several years of Australian Virtual Assistant experience and current accounting-focused development.

Her accounting background is supported by both education and previous employment. She holds a Bachelor of Science in Commerce majoring in Management Accounting and has practical experience supporting accounts payable, payroll, financial records, accounting documentation, reporting and inventory reconciliation. Her subsequent HR role extended her experience in payroll, timekeeping, reporting and records administration.

Since joining Affordable Staff in November 2021, Regina has developed several additional years of Australian client support experience. Her assigned-client work has required her to manage detailed financial and client documentation, complete calculations, maintain CRM records, prepare invoices, monitor outstanding requirements, coordinate information and work within structured processes.

Her current Australian Accounting training and Xero certification are now refreshing and updating her earlier accounting foundation. While her recent Australian client experience has been gained outside Accounting and Real Estate, the underlying administrative skills transfer well to a role requiring accurate financial information, organised records, spreadsheets, documentation and consistent follow-through.

For an accounting support role, Regina therefore brings a balanced foundation of relevant tertiary education, previous hands-on accounting and payroll experience, long-term Australian client support experience and current accounting-focused development.