PLACED WITH CLIENT

Eunice is organised, smart, and enthusiastic. She also has a fine eye for detail. She has over 7 years of work experience, with expertise in customer service and teaching. She has a good command of the English language, in both written and spoken form.

Soon after completing her degree in psychology, she bravely ventured into the world of teaching. She taught English to Chinese students from kids to adults. She prepared course materials and designed lessons that cover all aspects of the English language, whether written or verbal. She kept track of student progress and customised and individualised plans for students with special requirements. She’s also responsible for creating a positive class environment and encouraging students to reach their learning goals. The role made her a good communicator and allowed her to understand the importance of stress management and patience when dealing with people.

She also worked for a telecommunication company based in the US. She assisted customers in processing subscription upgrades, and occasionally, addressed billing disputes. She also ensured proper escalation procedures were followed by submitting tickets and transferring unresolved calls to his immediate supervisors. She also performed basic troubleshooting, and documented interactions on customers’ accounts. The role did not only improve his customer-handling and communications skills, but also her probing, problem-solving, and multitasking abilities. She also learned a bit about sales when she was in this role.

Overall, Eunice’s educational background and work experience have greatly contributed to her strong work ethic. Without a doubt, she’ll make a good administrative assistant.