PLACED WITH CLIENT

Phoebe is quick-witted, organised, and systematic. She also has a strong eye for instructions. She has over 5 years of work experience, with expertise in customer service and database management. She has a great command of the English language, in both written and spoken form.

She spent the entirety of her career in the outsourcing industry and held several roles. First, she was a customer service representative for a telecommunications company based in the US.  She was responsible for handling customer inquiries about their phone services. The role may seem repetitive, but it definitely fit to her liking. Occasionally, she’s required to take technical-related calls and this has greatly honed her probing and problem-solving skills. Being around competitive colleagues, she managed to focus on herself and never let pressure overpower her.

Her latest stint was with an American lending company where she worked as a loan originator. She educated, advised, and guided potential borrowers through the loan application process. She reviewed financial information from all relevant parties and evaluated loans according to company guidelines and standards. Working with foreign clients allowed her to utilise and improve her current skill set, such as active listening and rapport building. She also maintained customer confidence by keeping loan information confidential. Her experience in the corporate arena has taught her to always take care of her relationships, may it be in her personal or professional life.

Phoebe can be a little shy and reserved, but she’s someone who doesn’t easily give up on a task. She’s a self-starter and a natural-born leader. With her great work ethic and genuine love for challenge, she’ll make a great administrative assistant.