PLACED WITH CLIENT

Mark, who goes by the name Cloud, is articulate, systematic, and organised. He has over 5 years of work experience, with expertise in customer service, administrative work, and database management.  He has a great command of the English language, in both written and spoken form.

He spent the majority of his career in the call center industry and worked for various companies based in the US. He first worked as a customer service and technical support representative where he assisted customers in processing subscription upgrades, and occasionally, addressed billing disputes. He also ensured proper escalation procedures were followed by submitting tickets and transferring unresolved calls to his immediate supervisors. He also performed basic troubleshooting and documented interactions on customers’ accounts. The role did not only improve his customer-handling and communications skills, but also his probing, problem-solving, and multitasking abilities. He also learned a bit about sales when he was in this role.

Due to his passion and love for his job, he got promoted to a quality evaluator. Here, he practiced multitasking. He monitored agent calls, articulated training materials, and taught new hires about system use and processes. He also developed team skills in the areas of customer service and communication. Working with various people has greatly honed his organisational skills and personality.

His most recent work experience was as a virtual assistant for a US-based account. He answered phone calls, responded to emails, scheduled meetings with clients, and managed travel plans for employees. He also helped issue invoices to clients and updated the company website and social media accounts.

Working in a fast-paced environment, he learned to be resourceful, proactive, and adaptive. He learned to work and excel independently, at the same time, effectively contribute to a team. Without a doubt, he’ll make a great administrative assistant.