PLACED WITH CLIENT
PERSONAL DETAILS
Name: Franz Artur Gay
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 13 January, 1983 | Male | Married |
Interview with Franz
SUITABLE ROLE/S
Franz is suitable for an administrative assistant role.
Education
Bachelor of Arts in Interdisciplinary Studies
Experience
- Customer Service | Technical Support Representative – 8 years
- Field Salesman – 5 years & 8 months
- Sales and Operations Supervisor – 1 year & 2 months
- Property Management Administration Assistant – 10 months
- Sales Operations Staff – 5 months
Strengths
Franz is smart, analytical, and interactive. He has over 15 years of work experience in various fields, before he joined Affordable Staff. He has a good command of the English language in both written and spoken forms.
Franz spent the majority of his career in the call center industry. He has been with several US-based accounts. He first started with a telco account that provides phone, cable, and Internet services to its consumers. He catered to billing inquiries and concerns. He also provided solutions for their Internet problems within his scope. He was also with a retail account where he took customers’ orders, tracked their packages, and assisted them with their returns and refunds. Then, he was with a travel account and catered to hotel reservations, room modifications, special requests, and cancellations. Lastly, he was with a healthcare account and assisted his customers in self-administering COVID-19 tests. He guided them in using the test kit, administering, and interpreting the results.
He was also with UK and AU-based accounts. One was with a retail account where he provided support to his customers after they purchased the products from the company. He also marketed their products and gave his customers satisfactory service. Then, he was also with an Australian-based travel account. He assisted his customers with flight reservations, changed flight schedules, canceled bookings, and refunded flight tickets.
He also did several fieldwork related to sales. He sold their products to small stores, wholesalers, and supermarkets in the city. In his next stint, he was with a fast-moving consumer goods company. He oversaw the work of retail and non-retail sales employees. He also supervised the purchasing, accounting, and distribution of the company.
Presently, he’s an administration assistant for a property management company in Australia. He’s adept at using the common tools and databases in the industry, such as Property Tree, RP Data, REIWA, Inspection Manager, Photoshop, Lightroom, Land Gate, Approval Max Portal, and Microsoft Office.
With his experiences, he has honed his leadership, decision-making, and conflict-resolution skills. He also improved his multitasking and time management abilities. Franz is confident and has a strong presence. He knows how to take accountability and how correct his errors. He would make a great addition to any team as an admin assistant.
Other Information
Franz prefers to stay at home and watch sports programs with a drink in hand.
He also used to join triathlon events and played taekwondo during uni.
EMPLOYMENT HISTORY
Business Name: Affordable Staff
Position: Property Management Administration Assistant
Date of Employment: February 2022 – present
Duties and Responsibilities:
- Watermarking images
- Adding new ownership or tenancy
- Drafting management agreements
- Encoding photography invoices
- Entering property condition report requests from property managers
- Auditing closed and completed inspection, marketing, leasing, and lease renewal fees, and charging if necessary
- Filing and saving smoke alarm and bond certificates
Business Name: Concentrix
Position: Customer Service | Technical Support Representative
Date of Employment: November 2016 – January 2022
Business Name: Ceres Pasalubong, Inc.
Position: Sales Operations Staff
Date of Employment: April 2016 – September 2016
Business Name: Maxximiler Distributors, Inc.
Position: Sales and Operations Supervisor
Date of Employment: December 2014 – February 2016
Business Name: Teleperformance
Position: Customer Service Representative
Date of Employment: February 2013 – November 2014
Business Name: Convergys
Position: Customer Service Representative
Date of Employment: November 2012 – January 2013
Business Name: Teletech
Position: Technical Support Representative
Date of Employment: February 2012 – July 2012
Business Name: Transcom Worldwide
Position: Customer Service Representative
Date of Employment: June 2011 – December 2011
Business Name: Green Valley Marketing Corp.
Position: Field Salesman
Date of Employment: July 2005 – March 2011
Skill Set Summary
English Listening
English Composition
DISC
VAK
