PLACED WITH CLIENT

Diana is a dedicated and accomplished professional, currently serving as an integral member of the Affordable Staff team. With a strong educational background and a wealth of experience in various roles, Diana brings a unique blend of skills and a commitment to excellence to her current position.

Work History:

Before joining Affordable Staff, Diana honed her talents and expertise through a series of diverse roles:

• Online English Teacher: Diana spent 2 years and 11 months teaching English to Chinese students on a global online education platform. Her role allowed her to develop exceptional communication skills, adaptability, and the ability to work effectively in a virtual environment.
• Quality Analyst: She then transitioned to the role of Quality Analyst for the same online English education platform, where she spent 1 year and 7 months meticulously evaluating educational content and ensuring its quality. This experience enhanced her attention to detail and data-driven approach to problem-solving.
• Customer Service Representative: Diana’s career journey also included a 5-month tenure as a Customer Service Representative for a United States-based floral and foods gift retailer and distribution company. This role allowed her to fine-tune her customer service skills, enhancing her ability to provide exceptional client support.

Personal Details:

Diana’s personal interests include reading books, listening to music, going to the gym, and engaging in various forms of exercise. She is an avid Netflix enthusiast and enjoys both indoor and outdoor activities, including watching movies and playing outdoor sports with friends.

Personality and Traits:

Diana is known for her friendly and approachable demeanor, although she may initially come across as a bit shy and reserved. However, she quickly opens up once she becomes familiar with her surroundings and colleagues. Her personality traits include being data-driven and detail-oriented, which are valuable attributes in any professional setting.

Skills and Communication:

Diana excels in written communication and possesses a remarkable ability to follow instructions with ease. She has a knack for absorbing new processes, making her a quick learner. Diana is highly adaptable and comfortable working with recorded instructional materials. Her proficiency in communication, both written and verbal, makes her an asset to any team.

Supervision and Organisation:

One of Diana’s standout qualities is her ability to work efficiently with minimal supervision. She is a well-organised professional who thrives in structured environments. Diana’s meticulous nature ensures that tasks are completed with care and thoroughness.

Current Employment with Affordable Staff:

Since joining Affordable Staff in February 2022, Diana has been a valuable member of our team, serving as an administrative assistant in the real estate sector. Her attention to detail, organisational skills, and dedication to providing exceptional support have made her an indispensable asset to our operations. Her responsibilities include:

1. Property Management Support
   • Sending vendor reports to allow owners to check the status of their properties weekly
   • Scheduling property inspections
   • Scheduling appraisal appointments
   • Scheduling general, personal, and business appointments for clients
2. Client Communication and Engagement
   • Calling prospective buyers or vendors
   • Sending property documents to potential buyers
   • Adding vendor testimonials to client’s website
   • Cleaning and updating the database
3. Lead Management and Organisation
   • Validating bounced emails
   • Checking contact details of prospective buyers and vendors before scheduling automated messages
   • Adding new contact details or new contact cards for new leads for appraisals, prospective listings, and prospective buyers
   • Setting up current, upcoming, and follow-up calendar reminders
   • Creating lists of residential properties of suburbs and localities for leads

Diana is an exceptional professional with a diverse skill set and a strong commitment to excellence. Her background has equipped her with the tools necessary to excel in any general administrative position, including roles that involve client interactions. Her careful and thorough approach to tasks, along with her ability to adapt and learn quickly, make her an invaluable asset to any organisation.