TEAM MEMBER READY FOR PLACEMENT

Mary Joy is an experienced Virtual Assistant who has supported Australian Real Estate operations through Affordable Staff since July 2022. Her experience is strongly grounded in Property Management, with assigned-client responsibilities spanning lease and tenancy administration, rental applications, maintenance, routine inspections, invoicing, bonds, compliance, rent administration, vacates, reporting, and property records. Her experience has also expanded into broader Real Estate administration, including property marketing, CMA support, database management, prospecting, lead processing, and sales-related administrative tasks.

Before joining Affordable Staff, Mary Joy gained more than two years of customer service experience, providing an additional foundation in client communication and service-based work. She also has an educational background in Psychology, having completed 1.5 years of a Bachelor of Science in Psychology.

Outside of work, Mary Joy enjoys watching Korean dramas, listening to music, writing poems, and keeping a diary. Her employment and education history are documented in her current profile.

Onboarding Training and Assessment
Mary Joy’s Affordable Staff training provided an initial foundation in Australian Real Estate, Property Management, administrative support, and Australian workplace practices. This was reinforced through practical activities involving common Property Management processes and structured administrative work.

Alongside her assigned-client experience, Mary Joy has continued her professional development through Affordable Staff. Her training has reinforced Australian Real Estate and Property Management knowledge, professional communication, digital workplace practices, and industry system navigation. More recent development has also expanded into Commercial Property Management concepts, complementing the practical residential Property Management experience she has built through her assigned-client roles

Affordable Staff Tools Training
Mary Joy’s Affordable Staff training has included workplace tools used for communication, organisation, file management, time tracking, and remote administrative support. Her training and continued development have also introduced and reinforced Property Management and Real Estate systems used across Australian industry environments.

This has complemented the broader range of systems she has subsequently worked with through her assigned-client responsibilities.

Additional Skills and Notable Experience
Since joining Affordable Staff in July 2022, Mary Joy has built several years of practical Australian Real Estate experience. Property Management represents the strongest part of her background, with recurring responsibilities across different stages of the tenancy and property administration cycle. Her existing profile also documents Property Management work across tenant administration, maintenance, inspections, compliance, reporting and general property support.

• Lease and Tenancy Administration
  • Preparing lease renewal documentation and progressing renewals within Property Manager approval processes
  • Supporting owner intention workflows and progressing lease renewals in line with Property Manager instructions and approvals
  • Updating lease dates, rent increases and related tenancy information
  • Setting up new tenants and maintaining tenancy records
  • Processing tenant transfers and supporting related tenancy documentation
  • Commencing vacate workflows and completing required administrative checklists
  • Preparing entry notices and supporting open-home and showing administration
• Applications and New Tenancies
  • Processing rental applications and reviewing applicant information
  • Completing TICA searches as part of application processing
  • Entering and updating applicant information within Property Management systems
  • Compiling applicant information for Property Manager review
  • Supporting new-tenancy setup following approval and completion of required agreements
• Maintenance and Work Orders
  • Creating maintenance work orders from reported requests
  • Attaching supplier quotes and invoices to work orders
  • Preparing quote-for-approval correspondence for owners
  • Progressing work orders following the required approval
  • Following up outstanding maintenance matters and maintaining supporting records
• Routine Inspections and Property Administration
  • Scheduling routine inspections
  • Preparing routine entry notices
  • Maintaining property, owner, tenant, contact and supplier information
  • Saving and organising property-related documentation
  • Supporting commercial property setup within Property Management systems
  • Monitoring recurring administrative activities and outstanding Property Management tasks
• Invoicing, Bonds, Compliance and Rent Administration
  • Processing property-related invoices, including utilities, council rates and owners corporation fees
  • Completing monthly bond audits and cross-checking associated records
  • Reviewing rent arrears information and supporting related reporting
  • Preparing compliance correspondence and following up outstanding requirements
  • Setting up electronic billing and eNotices
  • Supporting rent reviews, adjustments and VCAT notice preparation
  • Checking outstanding payments and supporting documentation during property handovers
• Reporting and Market Support
  • Preparing recurring Residential and Commercial reports
  • Creating rental CMA reports and property e-updates
  • Supporting market comparisons using property information
  • Maintaining operational records and checking outstanding tasks, jobs and emails

Mary Joy has also developed broader live Real Estate experience outside core Property Management administration.

Real Estate Sales and Marketing Support

• Preparing Just Listed and Just Sold marketing materials
• Creating social media content for review and approval
• Processing leads and maintaining mailing-list information in REX
• Cross-checking property and owner information using PriceFinder
• Supporting CMA preparation and market reporting
• Completing Property Management prospecting research
• Preparing mail merges and property-related correspondence
• Coordinating property signboard installation, removal and updates
• Updating property information and legal details within REX

Her previous customer service roles provide additional experience working in service-focused environments before she moved into Australian Real Estate support. Her current profile records Customer Service Representative employment with Transcom Worldwide and Concentrix.

Client Tools and Systems Experience
Mary Joy has worked with a broad range of systems through her assigned-client Real Estate and Property Management responsibilities.

• Property Management and Tenancy: PropertyMe, Property Tree, Console Cloud/Ailo, Inspection Express, Realworks, Ignite, TICA, VCAT Portal
• Real Estate and Market Research: REX, PriceFinder, CoreLogic RP Data, Zenu, Realtair, Realestate.com.au
• Communication and Scheduling: Microsoft Outlook, Outlook Calendar, Gmail, Yeastar
• Documents, Data and File Management: Microsoft Excel, Google Sheets, Microsoft Word, OneDrive, Office 365, REST SharePoint, DocuSign
• Marketing and Content: Canva, Facebook, Instagram, Open2View
• Workflow and Administration: Trello

Learning Ability and Work Proficiency
Mary Joy has worked across different assigned-client environments, Property Management platforms, and established processes throughout her time with Affordable Staff. Her responsibilities require her to manage recurring activities, monitor dates and outstanding actions, maintain records across systems, and work within defined review and approval processes.

Her experience across Property Management and broader Real Estate administration has also required her to adapt to different systems and workflows as her responsibilities have changed. She continues to build on this practical experience through ongoing Real Estate development with Affordable Staff.

Interpersonal Skills and Personal Characteristics
Mary Joy’s Real Estate responsibilities involve regular communication with Property Managers, owners, tenants, prospective tenants, suppliers, agents, and other business contacts. Her work includes telephone and email communication, application follow-ups, maintenance correspondence, owner-related communication, and coordination around property and tenancy activities.

Her earlier customer service experience adds to this background, giving her several years of professional experience working in roles where clear communication, appropriate follow-up, and responding to enquiries form part of day-to-day work.

Suitability
Mary Joy is well suited to Australian Real Estate Property Management Virtual Assistant and Real Estate Administrative Support roles, particularly where the client requires established experience across recurring Property Management workflows.

Why Mary is Suitable for the Role
Mary Joy brings several years of practical Australian Real Estate experience, with Property Management forming the strongest part of her assigned-client background. Since joining Affordable Staff in July 2022, she has worked across recurring responsibilities involving lease and tenancy administration, applications, maintenance, routine inspections, bonds, invoicing, compliance, rent administration, vacates, reporting, and property records.

Her experience is not limited to one process or Property Management platform. She has supported different workflows and systems while working within established instructions, approval requirements, and recurring schedules. Her broader experience in Real Estate sales and marketing administration also gives her useful flexibility when support extends beyond the Property Management portfolio.

For an Australian Real Estate client seeking an experienced VA for ongoing Property Management support, Mary Joy offers a combination of established tenure, practical PM experience, broad system exposure, and familiarity with recurring administrative responsibilities that require consistent follow-through.

Client Testimonials
“Mary was an excellent addition to our team and was a breath a fresh air whilst working for us. Quick, polite and just a general good person, she is a great performer and would work well in any environment. Highly recommended!”

“Mary Joy has been working with us since August 2023. At the time we reached out, we were quite desperate for help but also uncertain — we’d had a few difficult staffing experiences in the past and were falling behind in our workload.

Firstly, I’d like to thank Affordable Staff for the professionalism shown throughout the process of finding the best match for our business. The testing and screening you carry out are outstanding and take away all the hard work that business owners often don’t have time for — but absolutely need.

Mary Joy has been an incredible blessing to our team, and more recently, to our family as outside staff left. Nothing is ever too hard for her, and she’s even provided us with program advice when we transitioned to Microsoft. Her efficiency, attention to detail, and dedication to keeping everything well-documented have been outstanding. It will truly be sad to let go of such an integral part of our business.”