PLACED WITH CLIENT

Regine is intelligent, detail-oriented, and analytical. She has over 4 years of work experience in various fields. She has good written and verbal communication skills.

Regine started her career with a short stint in a government agency. She went house to house and gathered information from the residents. She gathered their names, the number of people living in the house, educational attainment, and jobs.

She then spent the majority of her career in the call center industry. She had several US-based accounts. She started with a travel account where she assisted her customers with hotel and flight reservations. She helped them with their bookings, cancellations, modifications, and refunds. She was also with a food delivery account where she assisted riders with problems with their orders. She helped the riders in locating customers’ addresses and refunding failed transactions. Then, she was with a ride-hailing account similar to the former. She catered to all customer’s concerns, assisted the drivers with all issues arising during the ride, and refunded drivers with failed ride transactions. She was also with a telco account where she handled all cable, Internet, and phone concerns. She assisted her customers in troubleshooting their devices. She walked them through the step-by-step process of fixing their devices and created tickets for them for further resolution.

In her latest stint, she was with a health insurance account. She assisted her customers with insurance coverages, explained their health insurance, and called pharmacies for available prescription drugs for her customers. She also scheduled customers for swab tests and vaccine appointments. Lastly, she also trained batches of new hires and processed corrective actions for agents with delinquent behaviors.

With her experiences, she has honed her attention to detail, multitasking skills, and time management abilities. Moreover, she has also honed her communication and conflict resolution skills. Regine is straightforward and articulate. She acknowledges her mistakes, brings reasons to the table, and offers solutions after. She will make a great addition to your team as an admin assistant.