TEAM MEMBER READY FOR PLACEMENT

Claire is a Bachelor of Science in Hospitality Management graduate who brings a bright and creative personality to the team. She enjoys dancing, singing, and sketching anime characters, and has been part of performance and leadership groups including a hip-hop dance crew and campus ministry. Claire is sincere, organized, and cheerful, with a strong willingness to learn and grow in an administrative setting. Having completed her onboarding, she is now actively contributing as a valued team member within the Australian Real Estate/Property Management space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise she with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Claire and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

She has been working with Affordable Staff since July 2022 within the Property Management space where she assisted her clients. Her tasks include:

• Tenancy and Lease Management
  • Preparing and sending lease agreements and renewals
  • Sending rent increase notices to tenants
  • Issuing notices when tenants are scheduled to move out
  • Notifying property owners about upcoming lease expirations
  • Preparing documents for new tenancies
• Tenant and Owner Communication
  • Sending daily rent reminders to tenants with overdue payments
  • Notifying tenants about upcoming inspections
  • Sending welcome messages to new tenants
  • Reminding tenants about key collection and return
  • Inviting property owners to access their accounts
• Property and Utility Coordination
  • Registering water services for new tenants
  • Cancelling water services for vacating tenants
  • Booking water meter readings
  • Sending entry notices for maintenance or inspections
  • Preparing for routine property checks
• Reporting and Documentation
  • Checking and updating database information
  • Creating market comparison reports for property values
  • Organizing files and documentation
  • Uploading and tagging important documents
  • Preparing proposal documents for property management

Learning Ability and Work Proficiency

She demonstrates excellent comprehension and analytical ability. She is a steady and consistent worker who shows clear progress over time. She responds well to video-based instructions and hands-on practice, consistently asking thoughtful questions and showing initiative to improve. She is highly autonomous and capable of working independently once familiar with systems, though she benefits from support during initial onboarding. She is methodical, organised, and persistent in completing her tasks accurately.

Interpersonal Skills and Personal Characteristics

She is cheerful, calm, and considerate, naturally building rapport through her friendly and humble demeanor. She has a charming presence, always willing to help others, and takes responsibility seriously. Her sincerity and determination are complemented by her versatility and keen interest in her work. Her well-rounded character and professional conduct make her a pleasant and reliable team member.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for basic social media and basic video editing roles.

Why Claire is Suitable for the Role

Claire’s solid real estate training, combined with her natural creativity, strong communication skills, and methodical work habits, make her an ideal fit for administrative roles within the Australian real estate/property management industry. Her ability to learn quickly, work independently, and maintain a cheerful and composed approach ensures she adds lasting value to any team she supports.