PLACED WITH CLIENT

Emsi, an esteemed member of the Affordable Staff team, holds a Bachelor of Science in Psychology and brings a wealth of experience and enthusiasm to our administrative operations. A strong commitment to excellence has been evident in every aspect of Emsi’s career.

Work History:

Before Affordable Staff, Emsi was a student assistant for one year and nine months, followed by eight months as an on-the-job trainee. Emsi developed a robust set of skills that have been essential in contributing to our team.

Emsi is highly skilled in managing detailed tasks within the Real Estate/Property Management sector at Affordable Staff. Emsi’s capabilities include efficiently handling work orders and quote requests, maintaining accurate customer records, and processing transactions. Emsi excels in email management, ensuring swift and precise communication with clients and colleagues. Emsi’s proficiency with software tools like Xero aids in optimising workflow and data management, enhancing team productivity and operational efficiency. These skills contribute significantly to maintaining high customer satisfaction and organisational success.

Personal Details:

Outside of work, Emsi is an avid enthusiast of Korean dramas and anime and enjoys binge-watching Netflix series. Emsi finds joy in exploring new places, particularly beaches, which reflects Emsi’s dynamic and explorative personality. Emsi also loves art, specifically poetry.

Personality and Traits:

Emsi’s analytical approach and exceptional attention to detail significantly enhance professional interactions and decision-making processes. Confidence, professionalism, and a team-oriented attitude are hallmarks of Emsi’s interactions with both colleagues and clients.

Skills and Communication:

Equipped with excellent verbal and written communication skills, Emsi effortlessly conveys information and ideas. Emsi’s ability to adapt quickly to new systems and workflows, coupled with an aptitude for following detailed instructions, makes them a pivotal part of our administrative backbone.

Supervision and Organisation:

As a self-starter, Emsi operates with a high degree of autonomy, efficiently managing tasks and projects with minimal supervision. Emsi’s organisational skills ensure that all aspects are handled efficiently and effectively, aligning with organisational goals and deadlines.

Current Employment with Affordable Staff:

Since June 2022, Emsi has been a vital component of our Real Estate/Property Management team at Affordable Staff. In this role, Emsi has been entrusted with a wide array of responsibilities that require meticulous attention to detail and proactive communication. Emsi’s tasks include:

1. Customer and Order Management:
   • Handling work orders, quote requests, and follow-ups, including managing canceled or accepted quote requests.
   • Registering customer details in the system, facilitating payments over the phone, and updating customer records, including both real estate agents and private clients.
   • Addressing specific customer enquiries, such as bathroom queries and warranty jobs, ensuring all customer interactions are timely and effective.
2. Email and Communication Handling:
   • Managing emails, including forwarding, flagging, and replying to specific ones related to real estate or private clients.
   • Being responsible for after-hours communication, ensuring no request goes unanswered.
   • Maintaining continuous communication with dormant and new real estate agents.
3. Documentation and Data Management:
   • Overseeing and updating various financial and operational documents such as spreadsheets for aged receivables, warranty works, bathroom deposits, and job reconciliations.
   • Generating and revising quotes.
   • Handling expired quotes that require updating or re-approval.
   • Ensuring all documentation is accurate and up-to-date for auditing and operational efficiency.
4. System and Process Optimisation:
   • Utilising Xero and other applications to enhance workflow efficiency.
   • Reviewing and updating processes such as switching from quote requests to work orders.
   • Checking for unbilled warranty work orders to streamline operations and improve service delivery.

Emsi is an integral part of the Affordable Staff family, embodying the qualities essential for a thriving administrative professional. Emsi’s unique blend of skills, combined with a personal dedication to continuous improvement and resilience, makes Emsi a perfect fit for any administrative role, poised to meet challenges and exceed expectations in Emsi’s future endeavors at Affordable Staff.