TEAM MEMBER READY FOR PLACEMENT

Emsi is a Bachelor of Science in Psychology graduate and an integral part of the Affordable Staff family, embodying the qualities essential for a thriving administrative professional. With a strong analytical foundation and a people-oriented approach, Emsi consistently demonstrates organisation, reliability, and attention to detail in day-to-day work. This experience, combined with continued exposure to structured administrative processes, enables Emsi to contribute effectively to real estate and general administrative support functions.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Emsi is equipped with specialised knowledge and skills tailored to the Australian real estate industry. The training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, such as processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Emsi with common real estate procedures and hone data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring team members gain proficiency in essential software used in day-to-day operations. Emsi was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Emsi to apply the learnings immediately. Emsi is knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, time permitting, Emsi received an overview of property management tools such as Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic. This exposure ensures readiness to adapt quickly to client-specific systems.

Additional Tools Proficiency
Prior to training with Affordable Staff, Emsi had already gained foundational exposure to general office tools through academic and early work experience. This background supported the development of practical familiarity with common productivity software and digital workflows, enabling a smooth transition into structured admin and real estate systems.

Additional Skills and Notable Experience
Emsi has accumulated nearly two and a half years of early professional exposure through support-focused roles, including one year and nine months as a student assistant and eight months as an on-the-job trainee. These roles provided a strong foundation in administrative support and workplace coordination.

Since June 2022, Emsi has been a vital component of our Real Estate/Property Management team at Affordable Staff. In this role, Emsi has been entrusted with a wide array of responsibilities that require meticulous attention to detail and proactive communication. Emsi’s tasks include:

• Customer & Job Order Management
  • Managing work orders, quote requests, and follow-ups, including tracking accepted, cancelled, and expired quotes
  • Registering and updating customer details in the system for real estate agents and private clients
  • Handling customer enquiries such as bathroom requests, warranty jobs, and general service concerns
• Email & Stakeholder Communication
  • Monitoring, sorting, forwarding, and responding to emails related to jobs, quotes, and customer requests
  • Handling after-hours communications to ensure urgent requests are acknowledged and addressed
  • Maintaining ongoing communication with active, new, and dormant real estate agents and clients
• Quoting, Billing & Payment Processing
  • Generating, revising, and re-issuing quotes that require updates or re-approval
  • Assisting with phone payments and ensuring payment details are accurately recorded
  • Reviewing jobs and warranty works to identify unbilled items and prevent missed revenue
• Documentation & Data Management
  • Updating and maintaining spreadsheets for aged receivables, warranty works, bathroom deposits, and job reconciliations
  • Ensuring all records, job details, and financial data are accurate, complete, and audit-ready
  • Organising documentation to support smooth internal reviews and operational reporting
• System Use & Process Improvement
  • Using accounting software and internal systems to manage workflows and job records efficiently
  • Reviewing and improving processes such as transitioning quote requests into active work orders
  • Identifying process gaps and inconsistencies to improve turnaround time and service delivery

Learning Ability and Work Proficiency
Emsi demonstrates a strong capacity for learning, supported by excellent analytical and critical thinking skills. Emsi adapts well to structured systems, follows instructions with ease, and responds positively to both recorded instructional materials and hands-on training. While initial support is helpful when learning new systems, steady progress is consistently shown, supported by strong organisation and a clear motivation to continuously improve performance.

Interpersonal Skills and Personal Characteristics
Emsi presents as calm, cheerful, and approachable, with a balanced mix of professionalism and positive energy. Collaboration comes naturally, supported by confident communication and a reliable, enthusiastic approach to tasks. Known for being orderly, patient, and attentive, Emsi contributes positively to team dynamics and maintains respectful, responsible, and consistent professional conduct.

Suitability
Emsi is greatly suitable for general real estate, property management, and general administrative roles, with additional suitability for voice-based support and basic social media tasks.

Why Emsi is Suitable for the Role
Emsi’s combination of structured training, early administrative experience, and strong analytical capability makes Emsi a reliable candidate for real estate administrative role. The ability to learn systematically, work collaboratively, and maintain organised workflows supports accurate and consistent task delivery. With a professional attitude and a clear willingness to grow, Emsi is well-positioned to add value to a client’s administrative operations.