PLACED WITH CLIENT

PERSONAL DETAILS

Name: Dearly Magbanua

Date of BirthGenderMarital Status
19 July, 1995FemaleSingle

Interview with Dearly

SUITABLE ROLE/S

Dearly is suitable for an administrative assistant role.

Education

Bachelor of Science in Psychology

Experience

  • Recruitment Staff – 1 year & 5 months
  • Customer Service Representative – 1 year
  • HR and Operations Assistant – 5 months
  • Registration Kit Officer – 2 months

Strengths

Dearly is intelligent, friendly, and highly conscientious. She has three years of work experience in various fields. She has good written and verbal communication skills.

Dearly started her career in the call center industry and has been with two US-based telco accounts. She catered to all customers’ billing queries and other concerns via phone and email correspondence. She helped them understand their bills and offered more products and services to them. She also helped her customers troubleshoot their devices, walked them through basic troubleshooting steps, and created tickets for them for further resolution. With her experience in the call center industry, she honed her listening and problem-solving skills.

She also took in a few jobs related to human resources. She sourced applicants to fill in lacking workforce, administered examinations, conducted interviews, and did proper job profiling. She also assisted in filing employee benefits and coordinated with different clients of the company. She also did admin-related tasks like filing, encoding, and organising employee records. Her experience in human resources honed her organisational, critical thinking, and time management abilities.

Lastly, she also had a short stint with a government agency responsible for the statistical information of the country. She gathered client information, encoded it into the system, and took their biometrics and pictures for their identification cards. Her short stint in this agency honed her data entry skills and attention to detail.

Overall, Dearly is conscientious and self aware. She will make a great addition to your team as an admin assistant.

Other Information

Dearly enjoys reading novels and watching movies in her free time. She jogs around her village and plays badminton to keep herself fit and active.

She was also the president of her school club, Psychological Society.

EMPLOYMENT HISTORY

Business Name: Wizard Manpower and Allied Services, Inc.

Position: HR and Operations Assistant

Date of Employment: January 2022 – June 2022

Business Name: Philippine Statistics Authority

Position: Registration Kit Officer

Date of Employment: March 2021 – May 2021

Business Name: iQor Philippines

Position: Customer Service Representative

Date of Employment: November 2019 – June 2020

Business Name: Gaisano Grand Mall

Position: Recruitment Staff

Date of Employment: February 2018 – March 2019

Business Name: Convergys

Position: Customer Service Representative

Date of Employment: April 2017 – September 2017

Skill Set Summary

English Listening

English Composition