TEAM MEMBER READY FOR PLACEMENT

Peachy is a Bachelor of Science in Information Systems graduate with a well-rounded background in customer service, marketing, and administrative support. She enjoys Korean dramas, singing, dancing, and creating digital art, reflecting both her creative and expressive side. With experience in client-facing roles and social media management, she brings a balanced combination of communication skills, creativity, and organisation, making her a reliable and adaptable support for administrative tasks within the real estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Peachy is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Peachy’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Peachy with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Peachy to apply the learnings immediately. Peachy is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Peachy and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Peachy is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Before Affordable Staff, Peachy brings over two years of combined experience across customer service, marketing, and administrative environments, allowing her to handle both client-facing and back-office tasks effectively.

• Managing social media accounts and creating content for a hardware and construction business
• Assisting with marketing initiatives and customer engagement strategies
• Handling customer inquiries, resolving concerns, and maintaining client satisfaction in a call center setting
• Supporting administrative and documentation tasks during her hospital training
• Creating digital artwork, demonstrating creativity and attention to detail
• Applying strong communication and organisation skills across various roles

She has been part of Affordable Staff since August 2022 in the Property Management space. Her tasks include:

• Property Management and Lease Administration
  • Preparing and encoding property condition reports based on inspection details
  • Entering and updating tenant, lease, and property information for new agreements and renewals
  • Processing management authority documents for newly listed properties
  • Maintaining and updating property records to ensure accurate and organised documentation
  • Registering properties for required services and keeping records current
• Invoice Processing and Financial Coordination
  • Entering water, electricity, creditor, and council rate invoices into the system
  • Recording tenant electricity usage based on submitted meter readings
  • Recording and updating billing details for property-related expenses
  • Allocating charges accurately across tenant and owner accounts
  • Ensuring all financial entries are complete, accurate, and aligned with property records
• Compliance Monitoring and Administrative Support
  • Setting up and managing reminders for safety certificates and compliance requirements
  • Monitoring due dates and following up on outstanding compliance items
  • Sending email reminders to property owners for insurance and required documents
  • Maintaining organised compliance records to support ongoing tracking
• Listings Monitoring and Market Coordination
  • Monitoring property listings and flagging those due to expire
  • Checking and confirming listing accuracy across platforms
  • Reviewing and updating active listings to ensure accurate presentation
  • Tracking competitor listings and recent sales activity for market awareness

Learning Ability and Work Proficiency
Peachy is a diligent and conscientious worker who approaches tasks with a steady and improvement-driven mindset. She learns effectively through hands-on experience and quickly adapts to new systems and processes. With strong verbal and written communication skills, she follows instructions with ease and performs tasks with minimal supervision. Her highly organised nature allows her to manage responsibilities efficiently while maintaining accuracy and consistency in her work.

Interpersonal Skills and Personal Characteristics
Peachy presents herself as calm, cheerful, and approachable, creating a positive and collaborative working environment. She is energetic and proactive, often taking initiative while remaining courteous and respectful in her interactions. Her friendly and sincere nature allows her to work well with others, while her assertiveness and attentiveness help her communicate clearly and contribute meaningfully to team efforts.

Suitability
Peachy is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles, basic social media, and basic video editing.

Why Peachy is Suitable for the Role
Peachy’s combination of administrative training, customer service experience, and marketing exposure makes her a strong fit for the Australian real estate admin role. Her ability to communicate effectively, stay organised, and adapt quickly to new tools ensures she can support daily operations efficiently. Additionally, her proactive attitude, attention to detail, and collaborative nature position her as a dependable team member who can contribute positively to both client satisfaction and internal processes.