TEAM MEMBER READY FOR PLACEMENT

Cristina is a highly capable individual with a Bachelor of Science in Hospitality Management degree and extensive experience in administrative and customer service roles. Known for her professionalism and work ethic, she brings her well-rounded skill set to the real estate space. She is enthusiastic about applying her knowledge to support team workflows, property management processes, and general administrative tasks, making her a valuable addition to any team. In her personal time, she enjoys reading books, drawing, baking, listening to music, watching Korean dramas, and playing video games. She also loves outdoor activities such as swimming at the beach and playing volleyball. Her positive attitude, diligence, and ability to adapt to new systems quickly ensure she can contribute effectively to her role.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Cristina and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She worked as a student assistant for one of the local universities for four years. In this role, she assisted walk-in applicants with enquiries, performed administrative duties like encoding, filing, and organising documents, and facilitated tasks including enrolment and submitting terminal reports to a Philippine government agency specialising in technical and vocational education and skills development.

Cristina has been working with Affordable Staff since August 2022, where she assisted her clients with the following tasks:

• Document Handling & Data Management
• • Renaming, editing, downloading, archiving, and uploading documents while redacting sensitive information.
  • Transferring and updating property details, ensuring compliance checks for safety standards.
  • Organising digital folders and uploading financial documents for accurate record tracking.
  • Saving emails and notes, securing critical data in management systems, and organising compliance documentation.
• Administrative & Financial Support
  • Editing, amending, and distributing invoices and reports, handling service changes, refund requests, and partial billing.
  • Approving financial tasks in accounting systems, ensuring compliance certificates and supporting materials are reaching stakeholders.
  • Following up on payment reminders, verifying bank details for refunds, and maintaining financial accuracy.
  • Ensuring numeric accuracy in records and contributing to administrative compliance.
• Job Management & Coordination
  • Creating and updating work tasks, tracking job progress, and sharing updates with stakeholders.
  • Handling job completions, operations, and cancellations, uploading work requests, and posting updates.
  • Migrating data between systems, ensuring seamless tracking and accurate updates.
  • Managing miscellaneous tasks like uploading photos, updating compliance records, and drafting documents based on instructions.
• Communication & Client Management
  • Answering and making outbound calls to manage client queries, tenant availability, and follow-ups on document approvals.
  • Contacting unresponsive tenants via text and email, escalating issues to managers if needed.
  • Converting confirmed requests or quotes into actionable tasks or updates for clients.
  • Sending updates on payments, services, job statuses, and resolutions to tenants, managers, and stakeholders.
  • Updating contact information and maintaining seamless communication through designated platforms.

Learning Ability and Work Proficiency
She has a strategic learning approach and excels in adapting to new systems and workflows. She quickly grasps processes outlined via instruction videos and works well within established frameworks. Her active listening skills are complemented by good verbal communication abilities, ensuring she effectively processes and implements instructions. She demonstrates excellent organisational capabilities, consistently delivering quality results with minimal supervision.

Interpersonal Skills and Personal Characteristics
Her interpersonal skills and personal characteristics make her a dependable and approachable team member. She is sociable, easygoing, and highly responsible, fostering a friendly and collaborative working environment. She displays perseverance and is always willing to take the initiative, making her both helpful and resourceful. Her professionalism, combined with her systematic organisational style, ensures her contributions are both efficient and impactful.

Suitability
Cristina is greatly suitable for general real estate, property management, and administrative positions. She also demonstrates suitability for roles involving basic social media tasks.

Why Cristina is Suitable for the Role
Her proven track record in administrative roles, coupled with her comprehensive training with Affordable Staff, makes her an excellent candidate for the real estate market. She is familiar with the tools and workflows required to succeed in property management and administrative processes. Her adaptable mindset, excellent organisation skills, and professional demeanour ensure she can effectively support and enhance team operations. Additionally, her positive attitude, perseverance, and keen interest in her work position her as an invaluable asset to the team.