PLACED WITH CLIENT

Amanda is a dedicated and versatile individual with a Bachelor of Science in Hotel and Restaurant Management. She is deeply passionate about personal growth and creativity. Amanda’s interests span across watching Netflix, reading books, and listening to music. She finds joy in hobbies such as baking, cooking, crocheting, making stuffed toys from scratch, and traveling. With a love for movies and creating things by hand, Amanda brings a well-rounded perspective and a high level of enthusiasm to her work.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Amanda is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Amanda’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Amanda with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Amanda to apply the learnings immediately. Amanda is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Amanda and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Amanda is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
Amanda brings valuable experience in customer service, with over five years in various customer-centric roles. This background has sharpened her communication skills, honed her problem-solving abilities, and enhanced her understanding of customer needs. Amanda’s time as a Customer Service Representative and Team Leader provided her with a deep well of experience to draw from, particularly in handling complex queries and ensuring customer satisfaction.

She has been working with Affordable Staff since October 2022 within the Real Estate space, where she assists his client with various tasks. Her tasks include:

• Database and Documentation Management
  • Auditing the database of properties, tenants, and owners to ensure accuracy.
  • Uploading essential documents to Property Tree, including leases and agreements.
  • Maintaining and organising spreadsheets to keep property information up-to-date.
• Application and Lease Management
  • Reviewing new or updated applications to ensure timely updates.
  • Generating lists of properties for lease renewal and managing the renewal process.
  • Following up on past-due leases, and coordinating with relevant stakeholders.
• Communication and Compliance
  • Communicating with tenants and owners through emails and notifications regarding lease updates and required documentation.
  • Preparing regular compliance reports to ensure adherence to property and lease standards.
  • Providing status updates to property managers on pending tasks, and maintaining clear communication channels.

Learning Ability and Work Proficiency
Amanda demonstrates impressive learning ability and adaptability. Her high comprehension capacity and analytical power allow her to quickly grasp new concepts and adapt to existing workflows with ease. Amanda is also an autonomous worker who requires minimal supervision, making her a reliable self-starter who can handle her tasks independently once given direction. Her excellent organisational skills further underscore her capability to stay on top of tasks, ensuring nothing falls through the cracks. With a diplomatic approach and active listening skills, Amanda is an effective communicator who can convey information clearly and tactfully.

Interpersonal Skills and Personal Characteristics
Amanda’s personality and interpersonal skills make her a delightful addition to any team. She is warm, gentle, and cheerful, radiating positivity in her interactions. Diligent and energetic, Amanda approaches her work with enthusiasm and takes on responsibilities willingly. Known for her reliability, she is a thoughtful, steady worker who brings both efficiency and competence to her role. Amanda is systematic in her approach, balancing meticulous attention to detail with a friendly, sociable demeanor. Her helpful and amicable nature makes her a pleasure to work with, and her punctuality, responsibility, and attentiveness highlight her commitment to her tasks.

Suitability
Amanda is greatly suitable for general real estate, property management, and general administrative positions. Her skill set also makes her well-suited for voice roles, basic social media, and basic video editing tasks.

Why Amanda is Suitable for the Role
Amanda’s profile stands out due to her blend of expertise, adaptability, and dedication. With her solid foundation in real estate and administrative processes, Amanda is exceptionally well-prepared to support clients in the Australian real estate space. Her extensive experience in customer service, proficiency with essential tools, and knack for organisation make her a reliable and efficient team member. Amanda’s warm, thoughtful nature and strong interpersonal skills ensure that she will work seamlessly with both clients and colleagues, making her an ideal candidate for the role.