PLACED WITH CLIENT

PERSONAL DETAILS

Name: Ma. Shennie de La Cruz

Date of BirthGenderMarital Status
18 December, 1999FemaleSingle

Interview with Shennie

SUITABLE ROLE/S

Shennie is suitable for an administrative assistant role.

Education

Bachelor of Science in Civil Engineering (Completed 2 years)

Experience

  • Freelance Tutor – 2 years & 4 months
  • Customer Service Representative – 4 months

Strengths

Shennie is quick-witted, soft-spoken, and confident. She has over 2 years of work experience in various fields. She has good written and verbal communication skills.

Shennie started her career at a call center, under a US-based telco account. She catered to all her customers’ queries and billing concerns. She helped them understand their bills, assisted them with their payments, and sold more products and services for company profit. She also walked them through the basic troubleshooting of their devices, and created tickets for them for further resolution. With her experience in the call center industry, she has honed her attention to detail, multitasking, and time management abilities.

She also ventured into the freelancing field. She taught several students from middle school to junior high school various subjects. She helped them with their homework and projects, and assisted them in getting ready for their quizzes and examinations. She evaluated students’ progress and gave them the necessary feedback. With her freelancing experience, she has honed her adaptability, empathy, and patience.

Shennie is a fast learner and is receptive to feedback. She is optimistic and can’t wait to be a part of your team as an admin assistant.

Other Information

Shennie enjoys reading fantasy and adventure novels, watching documentaries, and playing online games in her free time. She also likes drawing and painting.

She was also an active member of her uni and used to be the vice president of the student council.

EMPLOYMENT HISTORY

Position: Freelance Tutor

Date of Employment: August 2018 – June 2020 | November 2021 – May 2022

Business Name: Transcom Worldwide

Position: Customer Service Representative

Date of Employment: April 2018 – August 2018

Skill Set Summary

English Listening

English Composition