TEAM MEMBER READY FOR PLACEMENT

Christianna is an energetic and dedicated individual with a Bachelor of Science in Business Administration, majoring in Human Resource Management. She has a wide range of personal interests including reading books, listening to music, general exercise, and participating in church activities. She enjoys cooking and trying out different cuisines, reading dystopian science fiction and romantic comedy novels, and watching movies and TV shows. In her free time, she spends time gardening, walking, jogging, and dancing. She brings a balanced mix of professional knowledge and personal discipline that makes her well-prepared for administrative responsibilities in the Australian real estate space.

Onboarding Training and Assessment
At AffordableStaff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

AffordableStaff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

AffordableStaff Tools Training
Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

This comprehensive approach ensures she is well-equipped to handle the variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She has extensive work experience, including her roles as community service director, external secretary, and vice president of the local city chapter of an international youth organisation for 11 months during college.

Christianna has been working with AffordableStaff since October 2022  where she assisted her clients with the below tasks:

• Lease and Tenant Management
  • Drafting new tenancy agreements and processing lease renewals
  • Reviewing tenancy applications through tAPP or Snug
  • Sending rent increase reminders at the start of each month
  • Navigating tenant and prospective buyer agreements
• Property and Routine Management
  • Sending inspection emails and reminders to tenants
  • Finalising notes for routine inspections in PropertyMe
  • Uploading water bills and creating tenant invoices
  • Coordinating advertising, marketing, and management fee updates to property owners
• Compliance
  • Checking smoke alarm subscriptions and ensuring property compliance
  • Assisting with safety checks and updates for managed properties
• Documentation and Filing
  • Receiving, copying, and filing documents and emails from property managers
  • Categorising, storing, and archiving official documents for safekeeping
  • Converting tenancy agreements into spreadsheet formats when required
• Contracts and Agreements
  • Preparing exclusive management agency agreements
  • Drafting tenancy contracts and required forms for various property types
  • Compiling contract details and creating supporting documentation
• Communication
  • Keeping up-to-date with client and stakeholder email correspondence
  • Making and receiving calls with clients, tenants, and salespersons
  • Addressing client inquiries and sending important documents
• Property Listings and Advertising
  • Creating, updating, and managing property listings in Zenu
  • Changing listing statuses as needed (e.g., on market, under contract)
  • Preparing vendor-paid advertising invoices

Team Member Testimonial
“Working with Chris has been an absolute pleasure and a huge benefit to our business. From the very beginning, she quickly became an integral part of our team, taking a significant load off the day-to-day running and allowing us to focus on growing and improving other areas. Her attention to detail, efficiency, and willingness to go above and beyond have made such a difference in keeping everything running smoothly.

Chris has been reliable, professional, and a true asset, and while our business needs have now changed and we are sadly ending our agreement, this decision is in no way a reflection of her performance. We are genuinely grateful for the time, effort, and energy Chris has invested with us and would happily recommend her to anyone needing a capable and trustworthy VA.”

Learning Ability and Work Proficiency
She is a consistent and steady worker who quickly adapts to systems and workflows. She has shown the ability to work independently with minimal supervision, demonstrating both reliability and autonomy. She maintains good results in her work and is motivated to continuously improve. With strong verbal and written communication skills, she is empathetic, systematic, and highly organised, ensuring tasks are completed efficiently and with quality.

Interpersonal Skills and Personal Characteristics
She is warm, calm, and composed, with a pleasant and engaging personality. She is ambitious and responsible, showing trustworthiness and reliability in her work. Her collaborative nature makes her approachable and helpful, while her diligence and confidence reflect her professionalism. She balances being friendly and sociable with being systematic and refined, contributing positively to any team she works with.

Suitability
Christianna is greatly suitable for any general real estate, property management, or general administrative position.

Why Christianna is Suitable for the Role
Her combination of academic knowledge, hands-on training, and professional experience makes her an excellent fit for the Real Estate Admin role. She has demonstrated the ability to adapt quickly, work independently, and manage tasks with accuracy and consistency. Her strong interpersonal skills and dependable nature ensure that she can build positive client relationships while maintaining high standards of organisation and efficiency. With her background in property management and leadership, she is well-prepared to contribute effectively to clients in the Australian real estate industry.