PLACED WITH CLIENT

PERSONAL DETAILS

Name: Cristina Santia

Date of BirthGenderMarital Status
9 November, 1999FemaleSingle

Interview with Cristina

SUITABLE ROLE/S

Cristina is suitable for an administrative assistant role.

Education

Bachelor of Science in Information System

Experience

  • Mortgage Broking Administration Assistant – 4 months
  • Online English Teacher – 2 months
  • Virtual Assistant – 2 months
  • Customer Service Representative – 1 month

Strengths

Cristina is intelligent, interactive, and bubbly. She is fairly new to the workforce with less than 6 months of work experience in various fields, before joining Affordable Staff. She has good written and verbal English communication skills.

While in uni, she took a seasonal job at a call center under a US-based order entry account, where she catered to all customer queries and concerns. She took the customers’ orders and catered to redeliveries, returns, and refunds. She also took care of customer cancellations and complaints.

Next, she taught Chinese students on an online teaching platform. She helped her students with phonetics, proper pronunciation, and correct grammar. She also engaged them in conversational English to further enhance their fluency.

Cristina has also been with the virtual assistance industry under AU and US-based clients. She first started with a US-based client in the real estate industry, where her client buys, renovates, and sells properties. She called prospective buyers, negotiated prices, and set appointments for the client and the buyer. Her most recent project was with an AU-based client. She called potential customers to advertise and convince them to purchase her client’s software.

Presently, she’s an administration assistant for a financial services firm in Queensland. She’s adept at using industry-specific tools and applications, such as BrokerEngine, Microsoft OneDrive, and Outlook.

Her work experience honed her organisational, multitasking, and time management abilities. Cristina is young, but she already has the knowledge and skills to be a part of this industry. Her engaging and youthful nature will make her a great addition to any team as an admin assistant.

Other Information

Cristina is a homebody. She is fond of doing chores at home and also takes social media breaks in between.

She also has a penchant for writing stories. She used to write fanfiction stories on an online literature platform. She also loves reading novels in her free time.

She graduated cum laude from her uni and even delivered a speech during her graduation.

EMPLOYMENT HISTORY

Business Name: Affordable Staff

Position: Mortgage Broking Administration Assistant

Date of Employment: December 2022 – present

Duties & Responsibilities:

  • Creating new opportunities, leads, or deals, and assigning team members through the broker tool
  • Tracking client details
  • Creating client folders
  • Creating or completing notes in the broker tool

Business Name: Reach Shout, Co.

Position: Virtual Assistant

Date of Employment: September 2021 – October 2021

Business Name: Acadsoc, Ltd.

Position: Online English Teacher

Date of Employment: July 2021 – September 2021

Business Name: Call Direct Solutions

Position: Virtual Assistant

Date of Employment: July 2021 – August 2021

Business Name: iQor Philippines

Position: Customer Service Representative

Date of Employment: April 2019 – May 2019

Skill Set Summary

English Listening

English Composition