PLACED WITH CLIENT

PERSONAL DETAILS

Name: Fernie Faye Costa

Date of BirthGenderMarital Status
3 August, 1999FemaleSingle

Interview with Fernie

SUITABLE ROLE/S

Fernie is suitable for an administrative assistant role.

Education

  • Bachelor of Science in Business Administration Major in Operations Management
  • Bachelor of Science in Accountancy (Completed 1 year)

Experience

  • Customer Service Representative – 1 year and 2 months
  • Real Time Analyst – 5 months
  • On the Job Trainee – 4 months
  • Administrative Staff (Summer Job) – 2 months

Strengths

Fernie is organised and detail-oriented. She is also friendly and polite and gives off an air of being pleasant to speak and work with. She has over 1 year of work experience. She has a good command of the English language in written and spoken form.

Her first work experience was when she applied for a summer job at one of the government offices in the city as a government intern. She received and sent documents from and to other departments. She assisted in printing and releasing cheques. She encoded vital details of the office’s daily transactions.

When Fernie started her internship, she prepared and filtered lists of candidates for job vacancies and prepared job advertisements for such vacancies. She received resumes and forwarded them to the senior recruiter for evaluation.

Fernie’s most recent employment was with a call center where she worked as a customer service representative. She assisted customers with concerns and queries. She explained their bill charges and helped them determine the best services for them. And later on, she became a real-time analyst. She prepared daily attendance reports and updated schedules, specialty changes, leave requests, and promotions. She also prepared outage notifications whenever a tool was down. She called out agents or supervisors for auxiliary requests.

Considering all these work experiences, Fernie became adaptable and competent. She is a problem solver and multitasker. She is keen on details, and works well with a team. She would make a great addition to any team as an admin assistant.

Other Information

Fernie is a certified movie person and spends most of her time watching different ones. She also likes to read short novels that are featured on social media.

When she goes out, she hangs out with her friends in cafes.

EMPLOYMENT HISTORY

Business name: Ubiquity Global Services

Position: Customer Service Representative | Real Time Analyst

Date of Employment: June 2021 – January 2023

Business name: Corretto Global Recruit

Position: On the Job Trainee

Date of Employment: January 2022 – May 2022

Business name: Social Security System

Position: Administrative Staff (Summer Job)

Date of Employment: April 2019 – May 2019

Skill Set Summary

English Listening

English Composition