PLACED WITH CLIENT

Marve is smart, interactive, and accurate. She has over 5 years of experience in various fields. She has good written and verbal English communication skills. 

Marve has been with several industries before joining Affordable Staff. She has been with the call center industry under a US-based telco account. She catered to all her customers’ queries and concerns with their accounts and bills. She also fixed their issues remotely, walked them through the step-by-step process of fixing their devices, and created tickets for further resolution. She was still with another US-based telco account in her next call center company. Aside from assisting her customers with their queries and concerns, she helped them troubleshoot their phones and Internet connectivity. Her experience in the call center honed her multitasking, active listening, and time management abilities. 

After her call center stint, she taught grade 5 and grade 6 students in a self-paced classroom. She assisted students whenever they had questions or whether they could not understand certain concepts and maintained order in the classroom. 

She was also with an online teaching platform where she tutored Chinese students. She taught her students phonetics, proper pronunciation, and correct grammar. She also engaged them in conversational English to further enhance their fluency. Her experience in teaching honed her flexibility, empathy, and patience. 

In her latest stint, she was with a US-based caregiving agency. She took care of inquiry calls from clients about their services and caregivers about open jobs. She scheduled caregivers for clients, managed emails, and received caregiver applications. Her experience in the back office honed her attention to detail and organisational skills. 

Overall, Marve is motivated and strives for improvement and perfection. She will make a fantastic addition to any team as an admin assistant.