PLACED WITH CLIENT

Crishelle goes by the name “Ching” and is articulate, jolly, and intelligent. She has extensive work experience assuming different roles in different industries. She has a strong command of the English language in written and spoken forms.

She spent a good number of years of her career as an administrative manager. She took charge of planning and coordinating administrative procedures and systems for an IT school. She thought of ways to streamline enrollment and admission processes. She facilitated in recruiting and training of personnel and teachers. She evaluated personnel and teacher performance and provided coaching and guidance to ensure maximum efficiency.

Ching was also an operations manager for a call center in the province. She oversaw the day-to-day operations of the account. She implemented and maintained the processes that the account uses. She managed several team leads and dealt with different situations that can ultimately affect the company’s operations.

Dean/coordinator and lecturer were also some of the many roles that she had to fulfill in her lengthy work experience. During this period, she solely focused on the academe and how to improve it. She was working as a dean and a lecturer simultaneously allowing her to have a bird’s-eye view of the learning process, thus allowing her to make changes to improve the system. She also spent a part of her career as an English tutor. Although it was just for a short while, it opened her interest in the academe.

Her other roles were as a technical and customer support representative. She took charge of resolving different customer issues and concerns. She answered their inquiries as well as sold the products and services that the company offered. She was also a call analyst. She tracked and examined call flow, and call patterns to establish quality assurance levels and decrease the rate of call abandonment.

All these roles turned Ching into a person who is highly analytical, organised, and attentive to detail. She is a multitasker and a problem solver who works well with a team. She would make a great addition to the team as an admin assistant.