PLACED WITH CLIENT

Venus is a dedicated professional with a Bachelor of Science in Accounting Technology. She enjoys a home-centered lifestyle, where she takes care of her family. When not at work, Venus finds joy in reading books, watching Korean dramas, and listening to music. She also loves to unwind with Netflix, balancing her personal interests with a strong commitment to her work responsibilities.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker (MB) Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees will be proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Venus to apply the learnings immediately. Venus is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

This comprehensive approach ensures Venus is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Venus brings over seven years of experience as a customer service associate, where she honed her communication and problem-solving skills. This experience enabled her to excel in administrative roles, where attention to detail and the ability to manage multiple tasks are key.

As an existing member of the Affordable Staff team since July 2023, Venus plays a crucial role within the general admin space. She diligently assists her clients by performing a variety of tasks, contributing to the overall efficiency and effectiveness of the team’s operations. These tasks include:

• Communication and Appointment Management
  • Answering phone calls, contacting lenders, and scheduling appointments.
  • Sending out client emails for appointment confirmation.
  • Sending lead replacement reports and handling communication with clients and lenders.
• Data Management and Social Media Engagement
  • Gathering data from lenders and organising them in spreadsheets.
  • Managing social media accounts by scheduling posts on platforms like Facebook, Instagram, and LinkedIn.
  • Keeping track of expenses and invoices using an expense tracker.
  • Updating lead information and maintaining records.
• Research and Content Creation
  • Participating in webinars and researching specific topics for clients.
  • Creating engaging content such as fact sheets and tiles for social media platforms.
  • Reviewing engagement metrics on social media posts and optimising content strategies accordingly.
  • Building workflows to streamline processes and improve efficiency.

Learning Ability and Work Proficiency

Venus has a keen ability to absorb new information and thrives with hands-on practice. She is a steady worker who shows continuous progress in her tasks, with a well-organised and methodical approach. Her active listening skills and empathetic nature contribute to her strong communication abilities, both written and verbal. While she occasionally needs time to adjust to new processes, Venus shows great determination, adapting swiftly as she becomes more familiar with the tasks at hand.

Interpersonal Skills and Personal Characteristics

Venus is approachable, thoughtful, and sincere. Her cheerful demeanor and outgoing personality make her easy to collaborate with, fostering a harmonious and friendly working environment. She takes her responsibilities seriously, demonstrating perseverance and initiative in all tasks she undertakes. Venus’s ability to organise her workload efficiently, coupled with her patient and earnest attitude, ensures that she completes tasks to the highest standard. Her competence and eagerness to improve are evident in her daily work.

Suitability

Venus is greatly suitable for any general administrative position and is also well-suited for basic social media roles.

Why Venus is Suitable for the Role

Venus’s adaptability and willingness to learn have already set her apart as a valuable team member. Her steady progress, despite being new to the industry, speaks to her resilience and commitment. Venus’s ability to handle general admin-related tasks with care and precision, combined with her friendly and approachable nature, makes her an ideal candidate for roles in general administration. Her familiarity with essential tools and processes ensures that she can provide strong support to her team, making her well-suited to thrive in this role.