Team Member Ready For Placement

Joelea, affectionately known as Chiqui, is a highly experienced and dependable professional with a background in Computer Science and a long-standing history in customer-facing and administrative roles. She is married and a devoted mother to three children, and she enjoys baking, listening to music, and unwinding with her favorite TV shows. Her personal interests reflect a warm and nurturing personality, while her professional demeanor shows diligence, focus, and a proactive mindset.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Joelea is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Joelea’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Joelea with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Joelea to apply the learnings immediately. Joelea is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Joelea and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Joelea is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity. She also comfortably navigates client-specific platforms such as 3CX and internal databases used for real estate operations. Her familiarity with these systems allows her to operate smoothly in her current role and easily transition into similar positions.

Additional Tools Proficiency

Joelea has been trained and has gained confidence in using the key tools and systems critical for remote admin operations.

She also comfortably navigates client-specific platforms such as 3CX and internal databases used for real estate operations. Her familiarity with these systems allows her to operate smoothly in her current role and easily transition into similar positions.

Additional Skills and Notable Experience

Joelea brings over seven years of combined experience in customer service and technical support prior to joining Affordable Staff. She worked as a Customer Service Representative for 3 years and 10 months and as a Technical Support Representative for 3 years and 4 months. These roles helped shape her excellent communication, troubleshooting, and client relationship skills.

She has been with Affordable Staff since March 2018, working as a Property Management Administrative Assistant, where she has built a strong track record of reliability and excellence. She assisted her client with the following tasks:

• Managing Leases and Tenants
  • Processing new leases and lease renewals, including drafting, sending, and updating agreements in PropertyMe
  • Handling application approvals, reviewing tenant applications, conducting reference checks, and setting up new tenants
  • Sending rental reference checks for outgoing tenants and applying rent increases when needed
• Administering Properties and Maintenance
  • Setting up new properties and owner profiles in PropertyMe and preparing Form 6 and Management Agreements
  • Creating and updating work orders, requesting quotes, and coordinating with owners, tenants, and contractors
  • Ordering digital signs, setting up smoke alarms, and creating entry notices for property access
• Processing Finances and Documentation
  • Processing invoices, council rates, and water bills from contractors and authorities
  • Sending overdue invoice reminders and conducting audits for water charging based on lease agreements
  • Creating email templates, managing disbursements, and assisting in drafting formal documents like Sales Agency Agreements
• Supporting Communication and Ad Hoc Tasks
  • Taking inquiry calls and emails, and assigning them to property managers
  • Uploading documents, managing client access, and updating listings on platforms like realestate.com.au
  • Performing ad hoc tasks such as investigating charges, creating content, and completing administrative duties as needed

Learning Ability and Work Proficiency

Joelea is a steady, self-motivated worker who shows continuous progress in her role. She adapts quickly to systems and workflows and performs well with instructional videos and hands-on learning. Her attention to detail and care in handling client data is a strong asset, especially in tasks that require precision and confidentiality.

She is capable of working independently with minimal supervision and consistently demonstrates high standards in task completion. Although naturally reserved, Joelea maintains strong performance and benefits from regular check-ins to enhance communication flow. Her ability to follow instructions and her disciplined approach make her a dependable team member.

Interpersonal Skills and Personal Characteristics

Joelea’s personality blends warmth, maturity, and a cheerful spirit. She is naturally friendly and approachable, with a bubbly attitude that brings lightness to her interactions. Despite her calm and quiet nature, she is confident and capable when handling customer calls and administrative responsibilities.

Her technical mindset and meticulous work ethic ensure that her outputs are accurate and well-organised. Joelea is known for being proactive and thoughtful, and she contributes to a collaborative and supportive work environment. She is respectful, easy-going, and balances her professional duties with her personal life gracefully.

Suitability

Joelea is greatly suitable for any general administrative position, as well as real estate and property management support roles.

Why Joelea is Suitable for the Role

Joelea’s combination of technical expertise, extensive customer service experience, and a calm, methodical work style makes her an ideal fit for general administrative roles. Her years of dedication at Affordable Staff, specifically within the Property Management space, highlight her capability in handling a wide range of administrative duties.

She is a reliable and autonomous worker, with a strong sense of responsibility and a high level of organisation. Her gentle yet confident approach to client interactions and internal tasks ensures that she maintains quality and consistency in her work.

With her experience, attention to detail, and quiet but determined presence, Joelea continues to be a valuable asset to any administrative team.