TEAM MEMBER READY FOR PLACEMENT

Alyssa is a Bachelor of Science in Biology graduate with experience in administrative support, healthcare, and freelance digital art. Her background has helped her develop strong organisation, attention to detail, adaptability, and creative skills. She communicates well both verbally and in writing and approaches her work with a calm, diligent, and systematic mindset. Outside of work, Alyssa enjoys reading, painting, video games, listening to music, watching anime, and films.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Alyssa is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Alyssa’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Alyssa with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Alyssa to apply the learnings immediately. Alyssa is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Alyssa and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Alyssa is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Alyssa brings experience from administrative support, healthcare, and freelance creative work, including four years as a Freelance Digital Artist, four weeks as a Freelance Administrative Assistant, and a one-month internship with a healthcare platform. Her experience includes:

• Providing freelance administrative assistance and supporting general administrative tasks.
• Gaining professional exposure within a healthcare platform through an internship.
• Producing digital artwork through four years of freelance creative work.
• Applying creative and visual skills developed through digital art and painting.
• Demonstrating organisation, attention to detail, and a systematic approach to work.
• Communicating effectively through both written and verbal channels.

She has been part of Affordable Staff since December 2023 in the real estate space. Her tasks include:

• Lease, Tenancy, and Rental Administration
  • Drafting new leases and Form 18a lease renewals for tenants
  • Updating PropertyMe folios and uploading completed lease documentation
  • Processing signed lease renewals and maintaining lease renewal checklists
  • Recording break leases, creating vacate tasks, and updating related records
  • Processing and reviewing rental applications and conducting rental reference checks
  • Responding to rental enquiries for available properties
  • Preparing entry notices, Form 6, and Notice to Remedy Breach
  • Arranging pet applications, owner approvals, and creating related alerts
• Bond, Invoice, and Financial Administration
  • Processing Body Corporate, insurance, council rate, and water invoices
  • Processing RTA bonds, including new bond lodgements and tenant refunds
  • Managing bond top-ups and withdrawals as part of bond administration
  • Completing daily banking transactions, reimbursements, and reconciliations
• Property Maintenance and Stakeholder Coordination
  • Creating job orders for property repairs and maintenance requirements
  • Coordinating suitable repair booking times directly with tenants
  • Calling tenants and handymen regarding enquiries, updates, and follow-ups
  • Scheduling appointments, updating calendars, and sending reminders to the client
  • Creating supplier, owner, tenant, and sales contacts when required
  • Drafting sales contracts and editing client-provided property images
• Property Records and System Administration
  • Organising the PropertyMe inbox and creating property management tasks
  • Updating tenant, property, contact, and property label information
  • Adding contact alerts and maintaining property-related records
  • Reviewing RTA forms, rental legislation, and water charging requirements
  • Completing PropertyMe training across inspections, jobs, compliance, and portfolio management
  • Reviewing MRI Vault processes, including adding and maintaining contacts

Learning Ability and Work Proficiency

Alyssa is a logical and critical learner who demonstrates a keen interest in improving her work. She may require some initial support and time to absorb unfamiliar systems and processes, but responds well to recorded instructional materials and hands-on practice. She communicates effectively, follows structured processes, and demonstrates a well-organised and systematic approach to her responsibilities.

Interpersonal Skills and Personal Characteristics

Alyssa presents as calm, composed, sincere, and modest, with a diligent and reliable approach to her responsibilities. She is keen to perform well and demonstrates an efficient, systematic working style. Her cooperative nature and willingness to improve allow her to work constructively with others while maintaining a professional approach to her tasks.

Suitability

Alyssa is greatly suitable for any general real estate and administrative positions, with additional suitability for voice-based roles.

Why Alyssa is Suitable for the Role

Alyssa is well suited to an Australian Real Estate administrative role due to her foundational Real Estate and Property Management training, administrative experience, strong organisation, and effective communication skills. Her systematic approach and willingness to learn provide a good foundation for process-driven Property Management work, while her experience in freelance administration and digital art demonstrates versatility across both administrative and creative responsibilities. With initial guidance when learning unfamiliar systems, Alyssa has the capacity to build proficiency through hands-on practice and structured instruction.