PLACED WITH CLIENT

Alvin is a dedicated professional and proud father of one, with a passion for basketball, Netflix, video games, and singing. He enjoys a wide range of hobbies including playing billiards and badminton, karaoke, outdoor activities, and DIY projects. Alvin holds a Bachelor of Science in Industrial Technology, making him well-equipped for technical and administrative tasks alike.

Onboarding Training and Assessment

At AffordableStaff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

AffordableStaff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Alvin is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Alvin’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Alvin with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

AffordableStaff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Alvin to apply the learnings immediately. Alvin is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

This comprehensive approach ensures Alvin is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Alvin brings with him significant experience, having worked as a customer service representative for nearly 12 years across four call centers and as a back-office assistant for a year in a local corporate office. These roles have refined his communication and problem-solving skills, making him adept at handling client interactions and administrative responsibilities.

Alvin has been working with AffordableStaff since March 2024 where he assisted his client with the below tasks:

• Inspections and Reports
  • Sending entry notices to tenants for routine inspections.
  • Creating entry condition reports.
  • Generating routine inspections reports.
  • Routine reports to owners.
• Renewals and Forms
  • Creating form templates.
  • Creating lease renewal forms to be sent to tenants.
  • Updating new property occupation form documents for owners.
  • Uploading forms for properties.
  • Following up on lease renewals.
  • Sending rent renewal offers to owners.
• Maintenance and Work Orders
  • Creating maintenance job work orders for traders.
  • Completing assigned job orders.
• Administrative and Organisational
  • Organising emails for property managers.
  • Adding relevant notes in PropertyME.

Learning Ability and Work Proficiency

Alvin possesses an analytical and rational mind, consistently showing steady progress in his work. He is a proactive learner who asks questions and engages in discussions to better understand his tasks. Alvin follows instructions with ease and requires minimal supervision. He is highly organised, though he may take some time to complete unfamiliar tasks. His empathetic nature and active listening skills make him an engaging communicator.

Interpersonal Skills and Personal Characteristics

Alvin is a mature, conscientious, and reliable individual who readily accepts responsibility. His confident and capable demeanor, combined with his keen interest in his work, showcases his professional ability. Alvin is systematic and friendly, always ready to cooperate with others. Thoughtful and sociable, he is responsible and calm, traits that make him an asset to any team. His readiness to learn and adapt quickly to new systems further underscores his suitability for administrative roles.

Suitability

Alvin is greatly suitable for any general real estate, property management, or general administrative position. He is also well-suited for voice roles.

Why Alvin is Suitable for the Role

Alvin’s extensive experience in customer service and back-office support, combined with his robust training at AffordableStaff, makes him exceptionally well-prepared for administrative roles in the Australian real estate space. His proficiency in essential tools, strong organisational skills, and professional demeanor ensure he can support clients effectively and efficiently. Alvin’s interpersonal skills and thoughtful approach to his work make him a valuable addition to any team, capable of handling a variety of tasks with confidence and precision.