PLACED WITH CLIENT

We are thrilled to introduce Mars, our newest addition to the Affordable Staff team. Mars brings a diverse professional background that blends academics and practical experience.

Professional Background:
Mars completed two years of study for Bachelor of Arts in Industrial Technology and one year for Bachelor of Science in Information Technology. This educational foundation has equipped Mars with practical skills.

In terms of work experience, Mars has held various roles across different sectors. Mars started as an informal data encoder and analyst in a local civil registrar’s office. Transitioning to the call center industry, Mars showcased one’s versatility by occupying positions such as quality support specialist, subject matter expert or sales coach, and customer service representative in various call centers. Mars’ expertise extended further as a voice and chat support agent in an agency, where Mars also served in a managerial capacity. This extensive work history demonstrates Mars’ adaptability, leadership capabilities, and deep understanding of operational dynamics within different organisational settings.

Skills and Interests:
Mars is proficient in various tools such as MS Office, Inflow, and other CRM systems for online creators. Beyond work-related skills, Mars has a passion for cooking, playing volleyball, and enjoying entertainment on platforms like Netflix.

Interpersonal Skills:
Confident and professional, Mars excels in building positive relationships and delivering results. Mars’ bubbly demeanor adds a touch of warmth to interactions, fostering a productive work environment.

Personality Traits:
Driven and hardworking, Mars thrives on challenges and continually seeks opportunities for growth. Mars’ proactive nature and openness to feedback ensure continuous improvement and success.

Communication Skills:
Mars possesses good written and verbal communication skills, making Mars adept at handling customer calls and expressing ideas clearly. While Mars may occasionally encounter grammar slips, Mars’ ability to convey thoughts effectively remains strong.

Work Supervision:
With a high level of autonomy and adaptability, Mars excels in managing tasks and workflows. Mars’ experience in various roles within the BPO industry reflects Mars’ capacity for efficient work supervision.

Organisation:
Mars is highly organised and detail-oriented, ensuring tasks are completed accurately and on time. Mars’ meticulous approach contributes to consistently high-quality work output.

Areas of Opportunity:
While Mars demonstrates exceptional skills and qualities, there are opportunities for refinement, particularly in managing verbosity and enhancing written output for grammatical accuracy.

Suitability:
Mars is an excellent fit for general administrative roles involving client calls, where Mars’ blend of skills, experience, and enthusiasm for improvement can shine.

Additional Trainer Feedback:
Trainers commend Mars’ dedication, comprehension skills, and active listening abilities developed through 13 years of call center experience. Mars’ managerial experience highlights leadership capabilities and a holistic understanding of operational aspects.

Additional Behavioral Traits:
Mars’s careful and thorough approach to tasks ensures meticulous attention to detail and consistently high-quality work.

Mars’ experiences, coupled with skills and personal attributes, positions Mars as a valuable addition to the Affordable Staff team.