TEAM MEMBER READY FOR PLACEMENT

Ian brings a dynamic and enthusiastic approach to his work, combining his educational background with a genuine passion for learning. He enjoys listening to music, watching Netflix, and engaging in general exercise, he enjoys maintaining an active and balanced lifestyle. He also finds joy in singing, dancing, and playing badminton, which reflects his energetic and spirited personality. He holds a Bachelor of Science in Business Administration Major in Business Management and additional studies in Accountancy and Accounting Technology. His diverse academic foundation complements his practical experience, making him well-prepared for the challenges of administrative roles in the Australian real estate industry.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Ian and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

His professional journey includes three years and four months as an Account Assistant and Account Officer at a banking company, where he honed his skills in financial management and client relations. He also gained valuable experience as an intern at a car trading company and a loan officer at a non-governmental organisation. These roles enhanced his problem-solving abilities, communication skills, and meticulous work capacity.

Since May 2022, he has been employed with Affordable Staff in the mortgage broking space, transitioning in November 2023 to the real estate/property management domain. In his role, he handles a variety of tasks ranging from routine inspection schedules to tenant application processing, showcasing his versatility and commitment to efficient property management practices. His tasks include:

1. Tenant Communication and Management:
   • Drafting and sending routine inspection schedules and exit notices to tenants.
   • Processing tenant requests for lease changeovers, name changes, and intentions to leave.
   • Calling residential and employment references to verify information.
2. Administrative Duties and Data Management:
   • Processing tenant applications and lease renewals.
   • Auditing data and converting document and invoice formats for streamlined record-keeping.
   • Renaming and organising files in Mercury for streamlined access.
   • Filling out Form 6 documentation and preparing for signature.
   • Processing new tenant lodging and adding lease details.
3. Contractor Coordination and Compliance Oversight:
   • Requesting smoke alarm work orders.
   • Sending out maintenance jobs to contractors and obtaining approvals from property owners.
   • Setting up reminders for lease, smoke alarm, and landlord insurance compliance, ensuring adherence to regulations and agreements
4. Financial and Invoice Management:
   • Adding bills, invoices, and new tenant details into property management software.
   • Conducting analysis and clarifications for living expenses using Cashdeck.
5. Contractor Coordination and Compliance Oversight:
   • Requesting smoke alarm work orders.
   • Sending out maintenance jobs to contractors and obtaining approvals from property owners.
   • Setting up reminders for lease, smoke alarm, and landlord insurance compliance, ensuring adherence to regulations and agreements

Learning Ability and Work Proficiency

He is a diligent and conscientious worker who shows steady progress in his tasks. He thrives with recorded instruction videos and hands-on practice, demonstrating excellent written and verbal communication skills that are concise, assertive, and engaging. He requires minimal supervision once familiar with systems and processes, showcasing his ability to adapt quickly and work autonomously. His organisational skills are exceptional, enabling him to manage tasks methodically and efficiently.

Interpersonal Skills and Personal Characteristics

His warm, cheerful, and spirited nature makes him a pleasure to work with. He is considerate and sociable, creating harmonious relationships with colleagues and clients alike. His enterprising and resourceful attitude drives his enthusiasm for taking on responsibilities and contributing proactively to his team’s success. His punctuality, easy-going demeanor, and ability to cooperate seamlessly with others further highlight his suitability for collaborative environments. He approaches work with a blend of confidence, versatility, and orderliness, ensuring both precision and creativity in his tasks.

Suitability

He is greatly suitable for any general real estate, property management, or general administrative position. He is also highly capable of handling voice roles, basic social media tasks, and basic video editing.

Why Ian is Suitable for the Role

His academic achievements, professional experience, and personal qualities make him an outstanding fit for the Australian real estate space. His strong foundation in business administration, coupled with his extensive tools training, ensures he is prepared to excel in administrative tasks. Ian’s ability to adapt quickly, work independently, and build positive relationships highlights his readiness to contribute effectively to any team. With his proactive attitude, organisational skills, and resourceful nature, Ian is poised to deliver exceptional results.