PLACED WITH CLIENT

PERSONAL DETAILS

Name: Grace Ann Coquillo

Date of Birth	Gender	Marital Status
21 August, 1998	Female	Single

Interview with Grace

Watch the Interview

ABOUT GRACE

We are thrilled to introduce Grace as a new member of our AffordableStaff team. Grace has completed her training with us. She holds a Bachelor of Science in Tourism and brings with her a wealth of experience from the hospitality and real estate industries. Her personal interests include reading books, going out with friends, riding her motorcycle, and watching movies, reflecting her well-rounded personality and approachable nature.

Onboarding Training and Assessment

During her onboarding and assessment period, Grace demonstrated exceptional learning ability and responsiveness to feedback. She continuously sought to improve her performance, showcasing her commitment and positive disposition. Grace’s hands-on training experience included monitoring overdue and not-yet-due invoices, daily follow-ups with overdue invoices, sending invoice reminders, generating invoices and payment links, cancelling invoices, and answering billing inquiries via Aircall and Front. This experience further honed her skills and readiness for her role.

AffordableStaff Tools Training

Tools Training is a crucial part of our General Admin program, ensuring team members gain proficiency in essential software used daily. Grace was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical activities, allowing Grace to immediately apply her learnings. She is now adept at securely managing passwords, organising emails, capturing and sharing visual content, tracking productivity, managing virtual meetings, handling cloud storage, and managing projects.

Additionally, time permitting, Grace and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, CoreLogic, Slack, Aircall, Front, Xero, Zoura, Chargebee, Salesforce, and Google Sheets.

This comprehensive approach equips team members with a broad understanding of industry-based systems and tools, helping them become job-ready and better prepared to learn the specific tools and processes for their roles.

Additional Tools Proficiency

In addition to her primary tools training, Grace has practical experience with MS Excel, PowerPoint, Outlook, Forms, and Canva. Although she has limited experience with Adobe Photoshop, her willingness to learn and adapt makes her a versatile and valuable team member.

Additional Skills and Notable Experience

Grace brings a wealth of experience from her previous roles in the hospitality and real estate industries, along with valuable hands-on training experience. Below are the key responsibilities she has handled in her past employment and hands-on training with us, showcasing her diverse skill set and readiness for her new role.

Sales Administrator

Delivered quality customer service to clients via phone, email, and in-person visits.
Contacted clients to obtain missing information or address queries.
Maintained and updated sales and customer records.
Developed monthly contracted sales reports.
Communicated important feedback from customers internally.
Ensured contracted sales targets were met.

Front Office Associate

Courteously and accurately answered inquiries from potential guests and accepted hotel reservations.
Responded to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
Used suggestive selling techniques to sell room nights and increase occupancy and revenue.
Trained, directed, and resolved issues for front office team members.
Resolved customer issues, complaints, and problems efficiently to maintain a high level of customer satisfaction.
Allocated rooms to expected arrivals after checking guest preferences and special requests, especially for VIP guests.
Checked and updated all billing instructions correctly.
Monitored guest high balance and reported to the front office supervisors or front office manager.
Monitored hotel occupancy.

Hands-On Training at AffordableStaff

Monitored overdue invoices and not-yet-due invoices sheets.
Populated details and status of accounts in the sheets.
Conducted daily follow-ups with overdue invoices via phone and email.
Sent invoice-due reminders through email.
Generated invoices and payment link.
Handled invoice cancellations.
Answered customer billing inquiries via Aircall and Front.
Assisted Account Managers with corresponding billing inquiries.

Learning Ability and Work Proficiency

Her training with AffordableStaff highlighted her ability to quickly adapt to new systems and workflows. She is a highly autonomous individual who thrives as a self-starter, requiring minimal supervision to perform her duties effectively. Grace’s strong organisational skills, combined with her practical application of tools demonstrate her proficiency and readiness for her role. Her ability to follow instructions and her attention to detail further enhance her work performance.

Interpersonal Skills and Personal Characteristics

She is known for her friendly demeanor and reliability. Initially a bit shy and reserved, she quickly opens up as she becomes familiar with her surroundings and colleagues. Grace is highly results-oriented, paying meticulous attention to detail in all her tasks. Her conscientious approach ensures that she consistently delivers high-quality work. With a strong work ethic and a positive attitude, Grace is confident in handling customer calls and excels in verbal communication, making her a great fit for client interactions.

Suitability for the Role

Grace’s background in hospitality and real estate, combined with her strong interpersonal skills and professional demeanor, makes her an excellent fit for the admin team member role in the Australian Real Estate space. Her ability to connect with clients and dedication to providing exceptional customer service are significant assets to our team.

Her experience and commitment to excellence position her as an ideal candidate for the administrative role. We are confident she will thrive and contribute positively to our team and clients.