PLACED WITH CLIENT

Introducing Catherine, a dedicated and experienced professional who has recently joined Affordable Staff. With a strong background in customer service, market research, and claims management, she brings a wealth of knowledge and expertise to our team.

Professional Background:

She holds a Bachelor of Science in Information Technology, having completed two years of study. Her professional journey includes seven years as a customer service representative and retention specialist at a call center, a seasonal stint as a market researcher during the US elections, five months as a customer service representative for a food supplement account, and two years and two months as a claims specialist at an auto insurance company.

Skills and Interests:

Her skill set is diverse and comprehensive. She is analytical, highly detail-oriented, and possesses excellent written and verbal communication skills. Her ability to adapt quickly to existing systems and workflows makes her a valuable asset to any team. In her personal life, she enjoys going to the beach, and watching Korean dramas, Netflix, and anime. She loves hanging out with friends, exploring new places to eat, and being near water.

Interpersonal Skills:

Although initially a little shy and reserved, she opens up once she becomes familiar with her surroundings. She is friendly, and kind, and enjoys sharing with those in need. Her ability to strike up conversations and greet new people with a smile makes her a warm and approachable team member.

Personality Traits:

She is analytical and has a keen attention to detail. She is highly detail-oriented and careful in her work, ensuring accuracy and thoroughness in every task she undertakes.

Communication Skills:

She has good verbal and written communication skills. She confidently handles customer calls and can clearly express her thoughts in English, with only minor and occasional grammar slips. Her background in customer service and claims management has honed her communication abilities.

Work Supervision:

She is highly autonomous and a self-starter. She requires minimal supervision and is capable of managing her workload independently.

Organisation:

She is highly organised, maintaining a structured approach to her tasks and responsibilities.

Areas of Opportunity:

While she is smart and conscientious, she occasionally experiences moments of being rattled, which can affect her ability to organise her thoughts. She recognises this and takes steps to compose herself and get back on track.

Suitability:

Catherine is greatly suitable for any general administrative position, especially those that involve client calls. Her adaptability, communication skills, and organisational abilities make her an excellent fit for such roles.

Additional Trainer Feedback:

She sees herself as friendly and kind, often initiating smiles and greetings in new environments. Her willingness to share and connect with others enhances her interpersonal skills. Her background in information technology, customer service, and claims management has significantly improved her communication skills and attention to detail.

Additional Behavioral Traits:

She is careful and thorough in her work, ensuring accuracy and precision in all tasks.

Catherine is a valuable addition to Affordable Staff. Her professional background, combined with her skills, interests, and interpersonal qualities, makes her an excellent fit for our team. We are excited to have her on board and look forward to her contributions.