TEAM MEMBER READY FOR PLACEMENT

Catherine is a dedicated and detail-oriented professional with a strong background in customer service, sales, and administrative support. She holds two years of academic experience in Information Technology and has spent over a decade honing her client communication skills, problem-solving, and real estate administration. She enjoys swimming, going to the beach, and trekking to rivers—she finds peace being near bodies of water. She loves spending time with friends, exploring new dining spots, and immersing herself in Korean dramas and Netflix series. Her adventurous and sociable nature makes her a well-rounded individual with a strong work ethic.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Catherine with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Catherine and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, Inspection Express, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

She brings a wealth of experience across customer service, sales, real estate administration, market research, and claims processing. She spent three years in customer service and sales, refining her ability to handle inquiries, resolve issues, and build strong client relationships. She worked as an administrative assistant in a real estate agency for seven months, gaining hands-on experience in property management tasks. With over seven years and five months as a customer service representative across two call centers, she enhanced her communication, problem-solving, and multitasking skills. Additionally, she spent three months as a market researcher, strengthening her analytical abilities, and two years and two months as a claims specialist, where she handled documentation, claims processing, and administrative support. Her diverse professional background has equipped her with strong adaptability, attention to detail, and the ability to thrive in fast-paced environments.

Data and Document Management

• Moving and transferring files.
• Copying property descriptions and photos.
• Downloading forms and adding labels.

Lease and Tenant Management

• Drafting and organising lease agreements for tenants.
• Preparing and sending notices regarding rent adjustments.
• Managing lease extensions and necessary documentation.

General Administration and Coordination

• Handling miscellaneous administrative duties as assigned.
• Organising and responding to emails efficiently.
• Preparing reports for internal use and client reference.

Learning Ability and Work Proficiency

She is a serious and cautious worker who maintains high standards in her work. She consistently delivers excellent results, demonstrating her ability to learn quickly and apply new knowledge effectively. She follows instructions with ease and adapts swiftly to existing systems and workflows. As a self-starter, she requires minimal supervision and thrives in an autonomous work environment. Her systematic and organised approach to tasks ensures accuracy and efficiency in everything she does.

Interpersonal Skills and Personal Characteristics

She is calm, mature, and highly professional in her approach to work. She is confident in taking initiative, demonstrating a strong sense of responsibility and dependability. Her intelligence and proficiency allow her to handle tasks with efficiency, and her steady work ethic ensures consistent performance.

She is orderly and well-organised, excelling in structured environments where attention to detail is key. She is modest and cordial, making her a pleasant and cooperative team member. Her friendly and professional demeanor, combined with her strong communication skills, makes her well-suited for client interactions and collaborative tasks.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles.

Why Catherine is Suitable for the Role

Her wealth of experience in customer service, real estate administration, and claims management makes her a highly competent candidate for this role. Her ability to quickly grasp new processes, proficiency in a variety of industry-relevant tools, and strong organisational skills ensure she can handle administrative responsibilities efficiently. Her professional demeanor, combined with her ability to work independently and adapt seamlessly to workflows, makes her a valuable asset. With her well-rounded background, dedication, and keen attention to detail, she is well-equipped to excel in the real estate and property management space.