PLACED WITH CLIENT

We are delighted to introduce Celeste, a dedicated professional and a new addition to the Affordable Staff team.

Professional Background:

She holds a Bachelor of Science in Psychology and brings nearly eight years of experience as a customer service representative. Her extensive experience in customer service has been honed at two different call centers, where she has consistently demonstrated her commitment to delivering exceptional service.

Skills and Interests:

She has a diverse range of interests, including church activities, watching Netflix, listening to music, and enjoying Korean dramas. She finds joy in talking to her mother, chasing sunsets, and visiting coffee shops. Her varied interests contribute to her well-rounded personality and ability to connect with people on multiple levels.

Interpersonal Skills:

Although a little shy and reserved at first, she quickly opens up once she becomes familiar with her surroundings. She is friendly and approachable, making her a pleasant colleague and team member.

Personality Traits:

She is highly results-oriented and pays meticulous attention to detail. Her ability to focus on the finer points ensures that her work is consistently of high quality.

Communication Skills:

With her confidence in handling customer calls, she excels in communication. She effectively manages interactions with clients, ensuring clarity and satisfaction in every conversation.

Work Supervision:

She requires minimal supervision, showcasing her ability to work independently and efficiently. She follows instructions with ease, demonstrating her capability to grasp and execute tasks effectively.

Organisation:

Highly organised, She excels in managing her responsibilities and maintaining a structured workflow. Her organisational skills contribute to her productivity and reliability.

Areas of Opportunity:

As a newcomer, she may take some time to complete tasks, especially those she is unfamiliar with. However, her determination and attention to detail help her quickly adapt and improve.

Suitability:

Celeste is greatly suited for any general administrative position that may include client calls. Her experience and skills make her an asset to any team, particularly in roles requiring meticulous attention to detail and effective communication.

Additional Trainer Feedback:

She describes herself as kind and happy-go-lucky. Initially overwhelmed by new tools and processes, she quickly adapted, taking her time to ensure her responses were accurate and free from errors. Polite and easy to talk with, Celeste has shown great progress and adaptability.

Additional Behavioral Traits:

She is careful and thorough in her work, ensuring accuracy and quality. Her methodical approach and commitment to excellence make her a reliable team member.

Celeste is a dedicated and skilled professional whose experience and personality traits make her a valuable addition to Affordable Staff. We are confident that her contributions will be significant and look forward to seeing her thrive in her new role.