Team Member Ready for Placement

Zyrene is a dedicated and enthusiastic individual with a Bachelor of Science in Management Accounting. She enjoys spending her free time reading books, watching Netflix, and listening to podcasts. Her passion for storytelling was nurtured during her high school years as a member of the journalist club, where she honed her writing skills in Tagalog. Zyrene’s diverse interests and background in accounting make her a well-rounded and dynamic team member.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker (MB) Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees are proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker / VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

This comprehensive approach ensures Zyrene is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles. The extensive practice with Nexus CRM and BrokerEngine guarantees that our VAs are not only knowledgeable but also highly proficient in using these essential tools.

Additional Skills and Notable Experience

Zyrene’s background includes valuable hands-on experience through various internships. She worked as an intern in a billing department, where she was responsible for checking the attendance of scholars and computing their allowances. Additionally, she completed a 10-day internship in a high school’s accounting department, a month-long internship at a local city treasurer’s office, and a three-month stint at a government agency focused on education. These experiences have equipped her with a strong foundation in accounting and administrative tasks, further enhancing her capabilities.

Learning Ability and Work Proficiency

Zyrene is a diligent and conscientious worker, quickly adapting to existing systems and workflows. She demonstrates excellent written and verbal communication skills, allowing her to follow instructions with ease. Her highly autonomous work style means she can work independently and requires minimal supervision. Zyrene is also highly organised, ensuring that her work is systematically managed and delivered on time. Although she sometimes struggles with overthinking and occasional panic, she is aware of these tendencies and is actively working on being more consistent in organising her outputs.

Interpersonal Skills and Personal Characteristics

Zyrene is a composed and modest individual who brings a brilliant and industrious energy to her work. She is keen to accept responsibility and approaches tasks with a systematic and capable mindset. Despite her impressive abilities, she remains modest and cooperative, making her a pleasure to work with. Her diligence and conscientiousness are reflected in her willingness to learn and grow, both personally and professionally. Zyrene’s industrious nature and readiness to take on challenges make her an invaluable asset to any team.

Suitability

Zyrene is greatly suitable for any mortgage broking role, as well as voice roles and basic social media tasks.

Why Zyrene is Suitable for the Role

Zyrene’s comprehensive training, combined with her strong academic background in management accounting, makes her exceptionally well-suited for an admin team member role in the Australian Mortgage Broking space. Her ability to grasp complex concepts, adapt to new systems, and her proficiency in essential tools like Xero and MYOB ensure she can deliver high-quality work. Her composed demeanor, coupled with her strong work ethic and organisational skills, make Zyrene an excellent fit for supporting clients in the mortgage broking field.