TEAM MEMBER READY FOR PLACEMENT

Jocel is a graduate of Bachelor of Science in Business Administration, majoring in Financial Management. Since joining the team, she has steadily built her experience in administrative support, demonstrating reliability and growth in her role. Outside of work, she enjoys watching TV, listening to music, playing video games, and spending time with friends. Her approachable personality and grounded lifestyle reflect a well-rounded individual who brings both warmth and professionalism into her work.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspection,s are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jocel and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle the variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she was identified as proficient with the following tools and software:

• Basic Knowledge: OneNote, Adobe Photoshop, Canva
• Limited Experience: Teams, OneDrive, Forms
• Practical Application: Word, Excel, Outlook

Additional Skills and Notable Experience
Her professional journey includes valuable experience in financial audits and customer service. She has worked at credit and finance corporations, conducting financial audits and reviewing customer statements of accounts. Her role as a customer service associate in a call center further enhanced her communication and interpersonal skills, making her a well-rounded candidate for administrative roles.

Jocel has been working with AffordableStaff since August 2024 where she assisted her client with the following tasks:

• Application and Tenancy Processing
  • Reviewing tenant applications and conducting background checks while maintaining organised records across shared drives
  • Preparing tenancy agreements, bond forms, renewal offers, and tenant welcome documentation for new and existing tenants
  • Consolidating application summaries and coordinating endorsement of approved applicants across internal stakeholders
  • Managing onboarding workflows and ensuring all required tenancy documentation is complete and accurately recorded
• Lease and Contract Management
  • Preparing and issuing general tenancy agreements and renewal documentation through property management platforms
  • Processing signed lease agreements and updating rent details, bond amounts, and lease timelines across systems
  • Coordinating lease-related communication across stakeholders and ensuring alignment on agreement terms
  • Tracking renewal cycles and ensuring all lease documentation is completed, recorded, and properly charged
• Tenant Account and Bond Administration
  • Monitoring bond requirements and initiating follow-up actions for bond top-ups within property systems
  • Maintaining accurate financial and tenancy records, ensuring consistency across all platforms
  • Reviewing tenancy-related financial updates and ensuring alignment with lease agreements
  • Supporting ongoing account adjustments and maintaining up-to-date tenant financial data
• Tenancy Changes and Transitions
  • Managing tenancy change requests and processing updated agreements for signing and documentation
  • Updating tenant records to reflect occupancy changes, including adding or removing tenants across systems
  • Coordinating document distribution for tenancy transitions and ensuring all parties receive updated records
  • Handling rental reference requests and supporting external verification processes for tenant applications
• System Coordination and Administrative Support
  • Maintaining structured digital filing systems and ensuring accurate documentation across multiple platforms
  • Managing operational workflows within property management systems and ensuring data consistency
  • Updating maintenance alerts and ensuring visibility of ongoing property-related tasks
  • Supporting marketing and branding updates through document formatting and content enhancements

Learning Ability and Work Proficiency
She is a diligent and conscientious worker with a strong analytical and rational mindset. She demonstrates steady progress in her work and shows consistency in delivering quality output. She follows instructions with ease and quickly adapts to new processes, allowing her to work independently with minimal supervision. Her communication skills are strong, with clear written and verbal expression, and she continues to refine her confidence in conversational settings. She is highly organised, capable of managing multiple tasks efficiently, and maintains a structured approach to her responsibilities.

Interpersonal Skills and Personal Characteristics
She presents herself as cheerful, composed, and mature, creating a positive and professional presence in any work environment. She approaches tasks with diligence and a strong sense of responsibility, showing reliability and initiative in her work. She is naturally resourceful and demonstrates the ability to think critically and adapt to different situations. She works in a systematic and organised manner, ensuring tasks are completed accurately and efficiently. Her cooperative and modest nature allows her to work harmoniously with others, while her attentiveness and patience reflect her commitment to delivering quality results.

Suitability
Jocel is greatly suitable for any general real estate, property management, or general administrative position and is also suitable for voice roles.

Why Jocel is Suitable for the Role
She brings a strong blend of financial, administrative, and customer service experience, supported by structured training in real estate processes. With her continued tenure, she has developed a solid understanding of internal workflows and expectations, allowing her to deliver consistent and dependable support. Her attention to detail, organisational skills, and ability to grasp processes quickly make her a reliable admin professional. Combined with her strong work ethic, autonomy, and growing communication confidence, she is well-positioned to provide effective support in a real estate environment.