Team Member Ready for Placement

Theresa is a Bachelor of Arts graduate majoring in English Language. She is single and enjoys spending her free time watching Netflix, chatting with friends over social media, watching western movies and series, singing, cooking, and reading. With her academic background and personal interests, she brings a balanced mix of communication skills, creativity, and adaptability that make her a well-rounded candidate for administrative support roles.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Theresa with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Theresa and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Theresa is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

She has built her skills through her academic foundation and personal interests, which strengthen her adaptability and creativity. Her strong command of the English language enhances her communication skills, while her experiences in cooking, singing, and social interaction highlight her creativity, attention to detail, and ability to connect with others. She has also developed organisational and time management skills through her academic and personal pursuits.

She has been working with Affordable Staff since October 2024 within the Real Estate space, where she assisted her clients. Her tasks include:

• Employee Records and Documentation
  • Encoding details of past applicants
  • Editing and updating staff profiles and contact information
  • Auditing staff profiles and processes
  • Uploading employee documents (letters, agreements, etc.)
  • Drafting and sending employment agreements, salary increase letters, and authority to perform forms
  • Processing exit letters and deeds of undertaking for offboarding
• Onboarding and Recruitment Support
  • Creating and managing onboarding process checklists
  • Preparing login credentials and requirements for new hires
  • Sending welcome emails with offer letters and forms
  • Drafting and posting job advertisements
  • Conducting marketing research for talent pool opportunities
• Staff Communication and Engagement
  • Sending daily emails about staff on leave
  • Sending confirmation messages for events
  • Adding staff birthdays and anniversaries
  • Checking in with employees for engagement
  • Transferring culture files for company programs
• Reports and Administrative Support
  • Applying and approving sick leave requests for employees
  • Calculating hours worked by leasing employees
  • Generating employee retention reports

Learning Ability and Work Proficiency

She has an analytical and rational mind and demonstrates a steady approach to her work, showing continuous progress as she gains exposure to tasks. She is an engaging communicator and active listener who follows instructions well and adapts quickly to systems and workflows. While she may take more time to complete tasks initially when unfamiliar, she quickly builds independence once comfortable. She is well-organised, self-motivated, and systematic in her approach, allowing her to perform tasks with accuracy and efficiency under minimal supervision.

Interpersonal Skills and Personal Characteristics

She is pleasant, courteous, and cheerful, making her approachable and easy to work with. She is diligent, enthusiastic, and eager to accept responsibility, showing confidence and initiative in her role. Sociable and amicable, she fosters positive working relationships and demonstrates a cooperative attitude. She is efficient and systematic, with a genuine interest in her work, ensuring she contributes positively to any team she joins.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position. She is also suitable for voice roles and basic social media tasks.

Why Theresa is Suitable for the Role

She strong foundation in English communication, combined with her ability to learn quickly and adapt to new systems, makes her an excellent fit for administrative roles in the Australian real estate space. She has demonstrated organisation, diligence, and the ability to follow instructions with precision, ensuring that tasks are carried out accurately and efficiently. Her pleasant personality and cooperative nature further enhance her suitability, as she can build positive relationships with both clients and colleagues. With her blend of communication skills, adaptability, and systematic work style, she is well-prepared to provide reliable support in her role.