Team Member Ready for Placement

Lance is an enthusiastic and resourceful professional with a background in digital marketing and administrative support. He is single and has a strong passion for basketball, swimming, general exercise, and Netflix. An avid traveler, he enjoys riding his motorcycle and engaging in various sports. He holds a Senior High School diploma in Technical Vocational – Information and Communication Technology, equipping him with a solid technical foundation. His expertise spans customer service, sales and marketing coordination, and digital marketing, making him an excellent candidate for administrative roles within the real estate space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Lance is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Lance with common real estate procedures and hone his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organization, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Lance to apply the learnings immediately. Lance is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Lance and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Lance is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to his training at Affordable Staff, Lance had already developed proficiency in various tools, including:

• Expert: Microsoft Word, PowerPoint, Canva, PDF Filler, Basecamp, Weebly
• Advanced: Microsoft Teams, OneDrive, Adobe Photoshop, LastPass, Small PDF, Asana, ActiveCampaign, Infusionsoft/Keap, Calendly, ClickFunnels, Typeform, Jotform, Squarespace
• Practical Application: Microsoft Excel, Outlook, Panda Doc, Klaviyo, Google Fonts
• Limited Experience: Trello, Sprout, GoDaddy
• Basic Knowledge: Microsoft OneNote, Adobe Illustrator

Additional Skills and Notable Experience

Lance has accumulated diverse experience in customer service, sales and marketing, and digital marketing. His previous roles include:

• Customer Service Representative at a call center for 4 months
• Sales and Marketing Coordinator for a theme park for 1 year and 5 months
• Digital Marketing Virtual Assistant for an offshore outsourcing company for 1 year and 2 months

Throughout these roles, he has developed skills in:

• Social media management (Facebook, Instagram, TikTok)
• Graphic design and video editing
• Email marketing
• Website and funnel management
• Market research and trend analysis
• Competitor analysis and audience targeting
• A/B testing and campaign optimisation

Learning Ability and Work Proficiency

Lance is a fast learner who adapts quickly to existing systems and workflows. He has strong verbal communication skills and follows instructions with precision. As a highly autonomous worker, he requires minimal supervision and takes initiative in his tasks. His strong organisational skills allow him to manage multiple responsibilities efficiently. While he is meticulous in his work, he sometimes rushes through tasks, leading to avoidable errors. Additionally, he occasionally overthinks simple instructions, which may cause misinterpretation.

Interpersonal Skills and Personal Characteristics

Lance is warm, pleasant, and highly sociable. His outgoing and easy-going nature makes him approachable and friendly. He is diligent and eager to take on responsibilities, showing confidence in his ability to handle various tasks. He is methodical and resourceful, demonstrating strong problem-solving abilities. His enthusiasm for his work is evident in his proactive approach to challenges. While he is independent and steady in his work, he also collaborates well with colleagues, making him an excellent team player.

Suitability

Lance is greatly suitable for any general real estate, property management, or general administrative position. He is also a strong candidate for voice roles, basic social media management, and basic video editing.

Why Lance is Suitable for the Role

Lance’s extensive experience in digital marketing, customer service, and sales coordination makes him an excellent fit for real estate administration. His proficiency with various digital tools, combined with his ability to manage social media, design marketing materials, and coordinate campaigns, adds value to any team. His strong organisational skills, adaptability, and initiative allow him to handle administrative tasks with efficiency and accuracy. Moreover, his positive attitude, interpersonal skills, and professional conduct ensure he can effectively communicate with clients and colleagues. With his well-rounded expertise, Lance is well-prepared to contribute to the success of his future role at Affordable Staff.