Team Member Ready for Placement

Sebastian has a Bachelor of Science in Business Administration majoring in Operations Management. He enjoys reading books and e-books, has a keen interest in programming, and is always eager to learn new things. With experience in inventory management, team supervision, and customer service, He brings a well-rounded skill set that aligns with the administrative and operational needs of the Australian real estate industry.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. [First Name] is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Sebastian and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, he had already gained experience with the following tools:

• Advanced: MS Word
• Practical Application: MS Excel, PowerPoint, Canva

Additional Skills and Notable Experience

He has a diverse professional background, having taken on roles that required inventory management, customer service, team supervision, and administrative support. His experience includes:

• Part-time Inventory Clerk at a pharmaceutical enterprise for 1 year and 9 months – Managed inventory, monitored stock levels, and assisted in daily operations.
• Cashier / Supervisor at a café for 2 years and 3 months – Oversaw daily operations, ensured smooth facility functioning, handled payroll, attended to customer concerns, and enforced business policies.
• Intern at a car dealership for 3 months – Assisted in distributing plate numbers, followed up with clients, maintained records, and updated information in Excel.
• Freelance Tech Support for 2 months – Provided troubleshooting and support for basic technical issues.

Through these roles, he has developed strong customer service skills, prioritisation, time management, problem-solving, and organisational abilities.

Learning Ability and Work Proficiency

He is a quick thinker and an independent, steady worker who adapts well to existing systems and workflows. His strong verbal communication skills make him effective in customer interactions, and he follows instructions with ease. While he is highly autonomous, he takes the initiative to ask questions and discuss details to ensure accuracy. He is also highly organised and detail-oriented, but he benefits from reviewing instructions carefully to minimise avoidable mistakes. During training, he extensively raised questions in feedback sessions, which reflects his curiosity and commitment to learning. Encouraging proactive communication in real time will help him address concerns efficiently.

Interpersonal Skills and Personal Characteristics

He is systematic, earnest, and friendly, with an ability to remain calm in high-pressure situations. His experience in customer-facing roles has shaped him into a composed and professional worker, even in challenging interactions. He is outspoken and willing to take responsibility, making him well-suited for a team environment. His brilliance and efficiency in executing tasks are complemented by his smart and adaptable mindset, allowing him to adjust seamlessly to new work environments.

Suitability

He is greatly suitable for any general real estate, property management, or general administrative position. He is also suited for voice roles and basic social media tasks.

Why Sebastian is Suitable for the Role

He brings a strong foundation in administration, customer service, and organisational management, making him an excellent candidate for the real estate industry. His ability to adapt quickly, strong communication skills, and proactive approach to problem-solving enable him to handle property management tasks effectively. His background in inventory tracking, operational supervision, and customer relations gives him a well-rounded skill set that aligns with the needs of an administrative team. With his keen attention to detail, high level of autonomy, and strong work ethic, he is well-prepared to contribute to the success of any team.