Team Member Ready for Placement

Kurt is a detail-oriented and highly organised professional with a strong background in both accounting and customer service. Holding a Bachelor of Science in Accounting Technology, he has accumulated over three years of experience in customer service roles and more than three years in accounting and finance positions. His expertise spans bookkeeping, financial reporting, and handling client interactions with patience and empathy. He enjoys watching Netflix, playing video games, going on motorcycle rides, and cooking. His well-rounded background and adaptability make him a strong asset in the real estate administration space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Kurt and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to his training with Affordable Staff, he had developed proficiency in several key tools:

• Advanced: Microsoft Word
• Practical Application: Microsoft Excel and PowerPoint
• Basic Knowledge: Adobe Photoshop

Additional Skills and Notable Experience

He brings a wealth of experience from both accounting and customer service roles. His ability to work with financial data, generate reports, and manage administrative processes complements his strong communication skills developed through his customer service background.

• Accounting Staff & Bookkeeper – Managed financial transactions, paid utility bills, and prepared monthly financial statements.
• Bookkeeper – Oversaw four branches, ensured weekly cash replenishment, and monitored utility expenses.
• Customer Service Representative – Assisted American customers with healthcare and travel-related inquiries, managed escalations, and conducted outbound calls for unresolved concerns.

His diverse experience enables him to approach administrative and customer interactions with a balanced perspective of financial accuracy and client-centric service.

Learning Ability and Work Proficiency

He is a quick learner who adapts seamlessly to new systems and workflows. His ability to follow instructions precisely and his attention to detail ensure accuracy in all tasks. He is highly autonomous and demonstrates strong organisational skills, allowing him to work efficiently with minimal supervision. His experience in handling financial transactions and customer interactions reflects his ability to multitask and manage deadlines effectively.

Interpersonal Skills and Personal Characteristics

He is a calm and composed professional with a systematic and resourceful approach to problem-solving. He is earnest in his work, demonstrating reliability and dedication in every task. Although he may initially appear reserved, he is pleasant and cooperative once comfortable in a team setting. His ability to work harmoniously with colleagues and clients makes him a valuable addition to any administrative team.

Suitability

Kurt is greatly suitable for any general real estate or general administrative position. Additionally, he is well-suited for voice roles and basic social media tasks.

Why Kurt is Suitable for the Role

Kurt’s background in both accounting and customer service positions him as a strong candidate for real estate administration. His experience with financial management and reporting ensures accuracy in documentation, while his communication skills from customer service roles make him confident in handling client interactions. His ability to work independently, coupled with his systematic and resourceful approach, makes him a highly capable and reliable team member. His keen attention to detail and proficiency with essential administrative tools further solidify his suitability for this role.