Team Member Ready for Placement

Janine is a graduate of Bachelor of Science in Information System. She enjoys listening to music and finds joy in doing household chores while her favorite tunes play in the background. She brings with her a well-rounded foundation in both technical support and administrative functions, and she has developed strong data management and research skills from her diverse work background. Her commitment to accuracy, reliability, and continuous learning makes her a valuable addition to any real estate support team.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Janine and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she had already learned and gained experience with the following tools and software:

• Limited Experience: Microsoft Excel
• Basic Knowledge: Microsoft Word, PowerPoint, Outlook, Canva

Additional Skills and Notable Experience
She has accumulated a decade of professional experience across technical support and e-commerce. She worked as a Technical support representative in a call center for 9 years, where she developed the ability to resolve client issues effectively and provide reliable service under pressure. Following this, she served as a product research specialist and purchasing manager at a web agency for 1 year and 6 months, identifying profitable items for Amazon resale.

Key skills and tasks include:

• Product research and data management using tools like Keepa, SellerAmp, Google Chrome, and Google Sheets
• Organising data accurately for e-commerce and reporting purposes
• Client support and coordination based on research results
• Strong independence and reliability in completing tasks with minimal supervision
• Internship responsibilities involving supplier database encoding and file sorting using Microsoft Excel

Learning Ability and Work Proficiency
She is a steady and independent worker who progresses consistently in her tasks. She adapts quickly to existing systems and workflows and is capable of working with minimal supervision. She is highly organised and follows instructions with precision. While her communication is generally clear, she is continually working on enhancing her written and verbal expression to convey ideas with greater clarity and confidence. Her ability to actively listen and apply feedback contributes positively to her learning and performance.

Interpersonal Skills and Personal Characteristics
She is calm, patient, and friendly, with a sincere willingness to take on responsibilities and contribute to team efforts. She is industrious and systematic, showing genuine interest in her work and approaching tasks with efficiency. Her brilliant initiative and cooperative nature allow her to engage well with others, making her a dependable team player. Her demeanor is composed, and she takes pride in maintaining a professional and respectful work ethic.

Suitability
Janine is greatly suitable for any general real estate or general administrative position, and is also suitable for basic social media roles.

Why Janine is Suitable for the Role
Her strong foundation in administrative support, combined with her background in technical assistance and product research, makes her a well-rounded candidate for roles in the real estate or general admin space. Her ability to adapt to new tools, maintain accurate records, and work autonomously aligns well with the demands of real estate operations. Her calm and steady approach, coupled with her genuine commitment to continuous improvement, ensures she can support clients efficiently while growing in her role.