Team Member Ready for Placement

Janine is a graduate of Bachelor of Science in Information Systems. She enjoys listening to music and finds joy in doing household chores while her favorite tunes play in the background. She brings with her a well-rounded foundation in both technical support and administrative functions, and she has developed strong data management and research skills from her diverse work background. Her commitment to accuracy, reliability, and continuous learning makes her a valuable addition to any real estate support team.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Janine and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she had already learned and gained experience with the following tools and software:

• Limited Experience: Excel
• Basic Knowledge: Word, PowerPoint, Outlook, Canva

Additional Skills and Notable Experience
She has accumulated a decade of professional experience across technical support and e-commerce. She worked as a technical support representative in a call center for 9 years, where she developed the ability to resolve client issues effectively and provide reliable service under pressure. Following this, she served as a product research specialist and purchasing manager at a web agency for 1 year and 6 months, identifying profitable items for Amazon resale.

Janine has been working with Affordable Staff since June 2025 where she assisted her clients with the following tasks:

• Inspection Coordination and Scheduling
  • Monitoring shared inboxes and prioritising time-sensitive inspection-related communications
  • Managing inspection rescheduling requests and updating schedules across systems
  • Conducting confirmation calls with tenants to ensure attendance and reduce no-shows
  • Tracking completed inspections and verifying status updates across inspection platforms
• CRM and Inspection Data Management
  • Maintaining and updating inspection records within the CRM for accurate tracking
  • Filtering and reviewing scheduled inspections to ensure correct timelines and visibility
  • Recording tenant contact details and inspection data into centralised systems
  • Aligning CRM records with inspection platforms to maintain consistency across tools
• Client and Tenant Communication Support
  • Responding to email inquiries from property managers regarding general concerns and requests
  • Managing written correspondence ensuring timely and accurate responses
  • Responding to chat inquiries through online messaging platforms providing real-time assistance
  • Answering incoming calls and handling verbal inquiries while directing concerns appropriately
• Administrative and Operational Support
  • Managing daily administrative workflows related to inspection operations
  • Utilising multiple property management and inspection tools for task execution
  • Ensuring accurate data entry across platforms supporting reporting and operations
  • Maintaining organised records enabling efficient property management processes

Learning Ability and Work Proficiency
She is a steady and consistent learner who shows continuous progress through hands-on experience. She adapts quickly to systems and workflows, works well independently, and demonstrates a strong ability to follow instructions with minimal supervision. She is highly organised, attentive to detail, and communicates concisely while actively listening, making her effective in structured and process-driven environments.

Interpersonal Skills and Personal Characteristics
She presents herself as calm, mature, and composed, with a diligent and patient approach to her work. She is friendly, humble, and cooperative, making her easy to work with in team settings. Her willingness to take responsibility, combined with her systematic and efficient work style, allows her to contribute reliably while maintaining a positive and steady presence.

Suitability
Janine is greatly suitable for any general real estate or general administrative position, and is also suitable for basic social media support.

Why Janine is Suitable for the Role
Her extensive experience in technical support and product research, combined with her strong organisational skills and ability to work independently, makes her a valuable asset in administrative roles. Her exposure to data management, client support, and structured workflows aligns well with real estate operations, while her calm demeanor and reliability ensure consistent and efficient task execution.