Team Member Ready for Placement

Richel is a Bachelor of Secondary Education graduate majoring in English. She brings a blend of customer service experience and administrative capabilities. Outside of work, she enjoys relaxing with Netflix, exploring coffee shops, taking short vacations, and catching up with friends. Her well-rounded background, strong communication skills, and passion for helping others make her a promising addition to the Australian Real Estate space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Richel and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before our onboarding training, Richel had already learned and gained experience with the following tools and software:

• Advanced: PowerPoint, Teams
• Practical Application: Outlook, OneNote, OneDrive, Google Fonts
• Limited Experience: Excel, Project, SharePoint, To Do, Adobe Fonts
• Basic Knowledge: Word, Access, Planner, Adobe Photoshop, CorelDRAW, Canva, Sketch, WordPress

Additional Skills and Notable Experience
Richel brings a diverse mix of customer service and administrative experience across multiple roles. She worked as a customer service representative and later, a trainer in a call center for over 3 years. She then transitioned into administrative support in the maintenance industry, working as a facility management dispatcher and client coordinator for a combined 8 months. Key skills and responsibilities include:

• Coordinating work orders and scheduling site visits
• Managing communication between technicians and store managers
• Sending job updates, documentation, and invoices
• Writing end-of-day reports and maintaining client correspondence
• Handling data entry, email management, and work tracking using tools like Outlook, Monday.com, RingCentral, DocuSign, and Excel
• Practicing attention to detail, multitasking, and clear communication across all client-facing tasks

She has been working with Affordable Staff since June 2025 within the Real Estate space where she assisted her clients. Her tasks include:

• Property and Lease Administration
  • Listing properties by entering property details and preparing property descriptions.
  • Managing upcoming lease renewals up to 3 months before expiry.
  • Completing residential tenancy agreement extension forms for lease renewals.
  • Creating and updating contact information within property management systems.
• Property Records and Documentation
  • Saving property-related correspondence within the appropriate property records.
  • Adding property-specific correspondence and updates to property management systems.
  • Uploading and maintaining property photos and supporting documents.
  • Keeping property information and related records organised and up to date.
• Email, Calendar, and Communication Management
  • Managing email correspondence and responding to incoming messages.
  • Maintaining calendar schedules and coordinating scheduled activities.
  • Sending property update emails to owners and communicating with suppliers.
  • Sending recommendations and follow-up emails to Property Managers.
• Maintenance and Reception Support
  • Creating work order requests for property-specific maintenance requirements.
  • Communicating with suppliers regarding property-related matters and requests.
  • Handling reception calls on scheduled days each week.

Learning Ability and Work Proficiency
Richel learns best through hands-on practice and actively seeks out learning opportunities to broaden her skillset. She demonstrates autonomy in her work, manages tasks with minimal supervision, and stays highly organised across multiple responsibilities. She demonstrates a strong commitment to accuracy and is continually improving her ability to review and refine her work, thoughtfully considering every detail to ensure quality outcomes.

Interpersonal Skills and Personal Characteristics
Richel is composed, assertive, and enthusiastic in her work approach. She communicates confidently both in writing and in conversation, embraces responsibility, and interacts with modesty and professionalism. Her systematic way of working and brilliance in understanding processes make her reliable in team environments. She remains outspoken and proactive while showing perseverance, always striving to deliver results that meet client expectations.

Suitability
Richel is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles and basic social media tasks.

Why Richel is Suitable for the Role
Richel’s combination of client communication experience, coordination skills, and administrative background make her an excellent fit for the Australian Real Estate space. She brings a practical understanding of scheduling, documentation, and client service, along with a strong foundation in using relevant tools. Her professionalism, eagerness to learn, and ability to work autonomously position her as a dependable team member who can adapt well to a dynamic work environment.