Team Member Ready for Placement

Lady is a Bachelor of Science in Hospitality Management graduate who brings a solid foundation in customer service, operations, and administration. She enjoys reading online stories, journaling, cooking, and spending time on social media. With a background in hospitality and retail leadership, she has developed a strong work ethic, excellent communication skills, and the ability to thrive in fast-paced environments. She is now channeling her experience into the real estate administrative space, where her organisational strengths and client-focused mindset will be valuable assets.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Lady and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Prior to our onboarding training, Lady has been identified as proficient with the following tools and software:

• Advanced: Word, PowerPoint
• Practical Application: Excel, Publisher, Canva
• Limited Experience: Teams, Forms, Trello, Hubstaff, LastPass
• Basic Knowledge: Outlook, Access, OneNote, OneDrive, SharePoint, Planner, Stream, To Do, Adobe Photoshop, Google Fonts

Additional Skills and Notable Experience
Lady brings extensive experience from the hospitality and retail sectors. She worked as a food and beverage production coordinator at a resort hotel and convention center for 1 year and 5 months, as an assistant manager at a department store for 8 months, and briefly as a supervisor for 2 months.

Key skills and tasks include:

• Overseeing daily hotel kitchen and outlet operations
• Monitoring staff and inventory
• Preparing reports, memos, and menu plans
• Coordinating with the sales team through digital communication
• Managing retail store operations and staff performance
• Handling customer concerns, job interviews, and weekly employee reports
• Creating digital content and visual materials for job hiring and promotions
• Using publishing tools for store design and advertisements
• Engaging in direct client interaction in both hospitality and retail environments

During her internship, she further developed her adaptability through online coursework, presentations, and reporting skills that honed her resourcefulness and resilience under constrained conditions.

Learning Ability and Work Proficiency
Lady is a steady and motivated learner who shows consistent progress in her work. She communicates well in both written and verbal formats and can work autonomously with minimal supervision. Although she may need a bit of time to absorb new processes, she methodically reviews instructions to ensure accuracy. She is highly organised and demonstrates clear initiative and reliability in task execution.

Interpersonal Skills and Personal Characteristics
She carries herself with calmness, courtesy, and maturity. Her perseverance and willingness to take responsibility are evident in the way she approaches challenges. She demonstrates professionalism, systematic organisation, and a strong devotion to her work. Her modest and cooperative nature makes her easy to work with, and her resourcefulness and brilliance help her contribute meaningfully in team settings.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles.

Why Lady is Suitable for the Role
Lady’s background in operations, administration, and client service, paired with her steady work ethic and strong communication skills, make her a valuable fit for the real estate space. She adapts well to different environments, follows through on responsibilities, and takes initiative when needed. Her ability to balance professionalism with empathy ensures that she can support clients and team members with competence and care.