Team Member Ready for Placement

Rachelle is a graduate of Bachelor of Science in Accounting Information System and brings with her both academic grounding and relevant practical experience in finance and administrative work. She enjoys reading books, playing volleyball, and watching movies in her free time. Her well-rounded background, calm demeanor, and steady work ethic make her a promising addition to any team needing reliable administrative and accounting support.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants (VAs) encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Prior to our onboarding training, she had already learned and gained experience with the following tools and software:

• Practical Application: Word, Excel, PowerPoint, Canva
• Limited Experience: Adobe Photoshop

Additional Skills and Notable Experience

Rachelle brings relevant experience from her roles in finance and customer service. She completed a four-month internship at a local financing company and worked as a customer service representative in the BPO industry for 1 year and 4 months. Key skills and tasks include:

• Performing data entry of customer applications into a CRM system
• Assisting sales associates in verifying customer information and credit history
• Creating credit evaluation reports and loan assessments
• Designing marketing flyers and handling Facebook post scheduling
• Gaining exposure to customer background verification platforms
• Supporting general administrative tasks and developing strong communication and reporting skills

Learning Ability and Work Proficiency

She is an independent and steady worker who adapts quickly to systems and workflows. She demonstrates good verbal and written communication skills and can work autonomously with minimal supervision. Highly organised and responsive to instructions, she continuously aims to improve accuracy and clarity in her work.

Interpersonal Skills and Personal Characteristics

She is gentle, modest, and patient, showing perseverance and a sincere interest in her work. She demonstrates initiative, smart thinking, and resourcefulness while maintaining a humble and systematic approach to team cooperation. Her calm nature, combined with a professional attitude and strong sense of responsibility, helps her build strong rapport in collaborative environments.

Suitability

She is greatly suitable for any general accounts or general administrative position, as well as voice roles and basic social media tasks.

Why Rachelle is Suitable for the Role

Rachelle’s academic foundation in accounting, paired with her internship and BPO experience, has equipped her with the practical skills necessary to handle finance-related administrative tasks efficiently. Her familiarity with CRM systems, data entry, and reporting aligns well with the expectations of the accounting space. With a systematic approach, keen attention to detail, and the ability to adapt to new workflows, she is well-positioned to provide consistent and reliable support to clients. Her positive attitude and continuous drive to improve make her a strong fit for the role.