Team Member Ready for Placement

Merlie holds a Bachelor of Science in Information Technology and brings with her a strong background in customer service and administrative support. She is single and enjoys dancing, playing musical instruments like the guitar and bass, and singing. Her diverse professional experience and creative interests make her a well-rounded individual ready to take on administrative responsibilities in the Australian real estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Merlie with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Merlie and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency 

Before our onboarding training, she has been identified as proficient with the following tools and software:

• Practical Application: Canva, Word, Excel, PowerPoint, Outlook, OneNote, Teams, Forms
• Limited Experience: Adobe Photoshop, OneDrive, Trello, Hubstaff, LastPass
• Basic Knowledge: Bootstrap Studio

Additional Skills and Notable Experience
She brings with her experience as an intern at a motorcycle dealership, where she was tasked with document tracking and data entry for new supplies using Excel. She also has nearly two years of experience as a customer service representative in various accounts, including home warranty, telco, airline, and healthcare. Key skills and responsibilities across her roles include:

• Assisting customers with policy coverage, prescriptions, and appointments
• Scheduling medical appointments and educating members on their benefits
• Handling high-volume customer interactions via calls, chats, and emails
• Performing inventory data entry and document sorting during her internship
• Demonstrating accuracy in documentation and attention to detail

Learning Ability and Work Proficiency
She has an analytical and rational mind, is a steady and independent worker, and quickly grasps instructions with minimal supervision. She follows instructions with ease and maintains high levels of organisation. Her good verbal and written communication skills, combined with her concise and active listening abilities, allow her to efficiently handle admin tasks. She is methodical in her approach and continues to develop her communication style to ensure clarity and engagement.

Interpersonal Skills and Personal Characteristics
She is warm, calm, and considerate, with a strong sense of responsibility and professionalism. She exhibits confidence and initiative in taking on new challenges and maintains a systematic approach to her work. She is quick to adapt, cordial in team settings, and well-behaved in all her interactions. While she communicates confidently and in a friendly manner, she continues to refine her tone modulation to make her delivery more engaging.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles, basic social media, and basic video editing.

Why Merlie is Suitable for the Role
Her combination of strong communication skills, relevant customer service experience, and a solid foundation in administrative tasks makes her highly suitable for a real estate support role. Her ability to stay organised, follow instructions with ease, and adapt to new environments ensures she can provide reliable assistance. With her calm demeanor and confident attitude, she is well-prepared to contribute effectively in client-facing and support-driven capacities.