Team Member Ready for Placement

Rona is a graduate of Bachelor of Science in Psychology. She is actively engaged in church activities, spending her time studying for her board exam and connecting with her church community. With her educational foundation, internship experience, and dedication to learning, she is well-prepared to take on administrative responsibilities and contribute effectively in the Australian Real Estate space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Rona is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Rona and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, Rona had already learned and gained experience with the following tools:

• Basic Knowledge: Canva, Word, Excel, PowerPoint, Outlook, Teams
• Limited Experience: OneDrive, Trello, Hubstaff, LastPass

Additional Skills and Notable Experience

She has developed valuable skills through her internships in both educational and industrial settings. At the university’s guidance office, she was tasked with checking and recording test results, giving instructions to test takers, uploading scores into Excel, preparing reports, and organising student information. In her call center internship, she handled applicant assessments, provided feedback on results, and encoded data into trackers.

These experiences helped her strengthen her data entry, reporting, and document management skills while learning the importance of confidentiality and professionalism in handling sensitive information. Through these roles, she also gained experience in communicating instructions clearly, preparing summaries and reports, and supporting recruitment and administrative processes—skills that translate seamlessly into real estate administration.

Learning Ability and Work Proficiency

She adapts quickly to systems and workflows, showing strong written and verbal communication skills while actively listening and responding clearly. She follows instructions with ease, requires minimal supervision, and maintains a highly organised approach to her tasks. While she may take more time to complete unfamiliar tasks initially, she demonstrates diligence, responsibility, and persistence in ensuring accuracy and quality in her work.

Interpersonal Skills and Personal Characteristics

She is gentle, modest, and pleasant in her interactions, showing attentiveness and professionalism in every task she handles. She is resourceful and systematic, demonstrating diligence and readiness to accept responsibility. Her humility and cooperative attitude make her easy to work with, while her serious yet responsible approach ensures she remains focused on delivering results.

Suitability

Rona is greatly suitable for any general real estate, property management, or general administrative position, as well as for roles in voice, basic social media, and basic video editing.

Why Rona is Suitable for the Role

Rona’s academic background in psychology, combined with her administrative experience in both educational and industrial settings, has equipped her with strong organisational, reporting, and communication skills. She has proven her ability to manage sensitive data responsibly, produce accurate reports, and maintain a professional and cooperative work style. With her training in Australian real estate practices, proficiency with key tools, and her disciplined, diligent approach, she is well-prepared to provide efficient and reliable support to clients in the real estate industry.