Team Member Ready for Placement

Emme holds a Bachelor of Science in Electronics and Communications Engineering and has recently completed her initial training and testing to become an admin team member in the mortgage broking space. She enjoys spending her free time watching Netflix, reading manga and manhwas, and learning French for fun. With her technical background, keen analytical skills, and interest in continuous learning, she is prepared to provide strong administrative support to clients.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees will be proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker/VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

Additional Tools Proficiency
Prior to onboarding, she had already gained experience with the following tools and software:

• Practical Application: Word, Excel, PowerPoint
• Limited Experience: Outlook, OneDrive, Canva, AutoCAD
• Basic Knowledge: Proto.io

Additional Skills and Notable Experience
She has gained practical exposure across different industries through her varied roles. She worked as a trainee at a TV station for 1 month, at an IT consultancy and supplier for 1 month, and at a manufacturing company for 5 months, where she learned structured workflows and compliance. In addition, she has been a freelance online tutor for 3 years and 7 months, building strong communication skills and adaptability through supporting students with diverse learning needs. She is developing and applying key skills by:

• Providing administrative support and ensuring compliance
• Performing accurate data entry and managing information
• Communicating effectively with clients and students
• Adapting quickly to different industries and workflows
• Delivering online lessons and tailoring approaches to individual learning styles
• Building long-term student rapport and maintaining engagement in virtual environments

Learning Ability and Work Proficiency
She demonstrates strong analytical ability and a quick grasp of new concepts, showing diligence and consistency in her work. She has great verbal and written communication skills, is articulate, and listens actively. She adapts quickly to new systems and workflows, works well with both recorded instruction and hands-on practice, and requires minimal supervision. Highly organised and motivated, she maintains accuracy and consistency in completing tasks.

Interpersonal Skills and Personal Characteristics
She carries herself with sincerity, humility, and professionalism. She is gentle yet spirited, combining reliability with a keen readiness to accept responsibility. Her meticulous and earnest approach reflects her dedication to quality, while her friendly and cooperative nature makes her a positive team member. With her well-balanced mix of competence, reliability, and enthusiasm, she is able to build strong professional relationships while delivering results.

Suitability
Emme is greatly suitable for any general mortgage broking or general administrative position, as well as for voice roles.

Why Emme is Suitable for the Role
Her combination of technical expertise, proven adaptability, and strong communication skills makes her an excellent candidate for mortgage broking support. Her prior tutoring and trainee experiences reflect her diligence, organisational ability, and versatility, while her training at Affordable Staff ensures she is well-prepared in tools, systems, and industry practices. With her professionalism, strong work ethic, and readiness to take on responsibility, she is well-suited to provide efficient and reliable support to clients in the mortgage broking space.